Verbal De-escalation
What should you do first when someone is upset?
Stay Calm
What is a good way to show you are listening?
Make appropriate eye contact
What is the most important thing to do in a crisis?
Stay Safe
Who can help you in a crisis?
Your team
What should you use to show your understanding of how someone feels?
Empathy
What should you do with your arms to show you are open?
Keep them uncrossed
What should you do if you feel unsafe?
Call for help
What should you do to help your team?
Communicate
What should you avoid when talking to someone who is upset?
Arguing
What is a good distance to stand from someone who is upset?
Arm's length
What is a good way to keep yourself safe?
Follow the Safety Plan
What is a good way to work together?
Follow the plan
What should you do to show you are listening?
Repeat back what they have stated
What should your facial expression show?
Calmness
What should you do if someone is threatening you?
Stay calm, keep safe distance
What should you do if you need help?
Ask for help
What should you do if you do not know the exact answer to their question?
What is the term for body language?
Non-Verbal Communication
What is a term for a place where you can go to be safe?
Safe Zone
What is the term for working together
Teamwork