Current topics
What is IDP?
Individual development plan
What is the name of the newest supervisor in our cluster?
Aneta
What is our department CHR goal?
88% in all EMEA
Where is our official headquarters?
San Diego
If we counted everyone's children, how many children does our team have?
1
What is SDI?
Sensor deployment issues
What is Polaris?
Transition from OSC to Salesforce
What is our department WSS goal?
70% of all WSS completed within 24 calendar hours
What is our Nasdaq code?
DXCM
At least how many languages does our team speak?
At least 7
Name at least 3 codes related to SDI issues
214, 125, 042, 113
We had 1 team member on the top performers slide. Who was it and what for?
Karolina for best QM average
Name all 6 goals for TSR2
CHR (department), WSS closure (department), QM 80%, UR 95%, AHT, CSAT
Name one thing patients in US have that patients in EMEA don't (Stelo doesn't count)
AI meal logging, OURA ring integration, Garmin integration
Lucky draw - you get 300 points
Congrats
When is the deadline to submit your yearly self-evaluations?
November 17th (officially), tomorrow by end of day (my ask)
Name at least 4 categories to be considered to be the top cluster performer for the month
Handle most calls, have best phone CSAT, have best overall CSAT, have shortest AHT, have shortest ACW, have best QM average
Name 2 Dexcom values (there are 4 total)
Be dependable, Listen, Serve with integrity, Think big
Name 5 PH agents (full names)
I hope you answer this correctly
What is the full name of Michael's brother who also works in Dexcom?
Josemaria Chukwuka Iworah
Who is Gediminas's direct manager?
Raja Chaudhuri
What are the names of the new teams?
CGS, Baltics, BRO
Name 2 competencies (there are 8 total)
Communicate Effectively, Drive Results, Collaborate, Drive Self-Awareness, Accountability, Build Trust, Develop Talent, Strategic Mindset
Name two common external apps our patients use
Glooko, happybob, undermyfork, views EMR, xDrip, Sugarmate, nutrisense
When we went for a teambuilding in Eugen's sodyba, what car did Chidi drive?
Black BMW