LOSS PREVENTION
FAN AWARENESS IN-STORE
WHAT IS ACKNOWLEDGING EVERY FAN AND CONSCIOUS OF FAN EXPERIENCE?
PRODUCT SUGGESTION
WHEN YOU FIND OUT THE FAN'S STORY TO BE ABLE TO SHOW MULTIPLE PIECES?
HOW YOU PROPERLY GREET A FAN.
WHAT IS WITHIN TEN SECONDS, OUTSIDE THE ISLAND AND IN FRONT OF THE STORE?
SALES TRACKER
WHEN YOU MAKE SURE IT IS ON THE CLIPBOARD DURING YOUR CHAT-IN AND FILL IT OUT DURING YOUR CHAT-OUT?
SELLING TRAY CLEANLINESS
WHEN YOU MAKE SURE YOUR TRAY IS BLANK BEFORE EVERY FAN?
FAN LIST
WHAT IS ENSURING EVERY FAN IS GREETED AND THEIR NEEDS ESTABLISHED?
GAN GAN.
WHAT IS GIVE A NAME, GET A NAME?
CARE PLAN TRACKER.
WHAT IS MARKING CARE PLANS TO ACHIEVE 1 PLAN PER FAN?
COUNTER TOPS
WHEN YOU TAKE INITIATIVE TO SPRAY DOWN THE COUNTERS HOURLY OR WHEN FINGER PRINTS ARE VISIBLE?
WHERE PRODUCT BELONGS.
WHAT IS YOUR SELLING TRAYS, ON A FAN OR IN A LOCKED CABINET?
PREMIUM BOX
WHEN YOU SUGGEST GIFT WRAP FOR AN EXTRA $5?
MY PANDORA BENEFITS.
WHAT IS RETURN OF FAN THROUGH NOTIFICATION OF SALES, PRODUCT AND REDEMPTION OF POINTS AND COUPONS?
BOPIS ADD-ON
WHEN YOU CONNECT WITH FAN TO ESTABLISH POTENTIAL ADD-ONS?
REPLACING LIKE ITEM, SAME PRICE POINT OR REMOVE PRICE POINT.
WHEN YOU NEED TO PULL LAST ITEM FROM DISPLAY FOR A FAN FOR PURCHASE?
WHERE THE SELLING TRAYS & KEYS BELONG.
WHAT IS IN FRONT OF YOU/ON YOUR PERSON OR IN A LOCKED CABINET?
WHEN YOU ACKNOWLEDGE THEY NEED CLIPS, SAFETY CHAIN, ETC.
WHEN TO MENTION PANDORA CARES.
WHEN THEY'VE SELECTED THEIR PRODUCT OR IN THE BEGINNING OF THE CEREMONY.
FCL ROLE IN TRANSACTIONS
WHEN FCL INSERTS THEMSELVES TO ENGAGE, SUGGEST AND PRACTICE SPEED TO SALE?
DIAMONDS ON DISPLAY
WHAT IS VERY MINIMAL AND ALERT THE FCL IF SOLD TO FAN?
DIAMONDS AND 14K GOLD ITEMS ON TRAY
WHAT IS ONLY 1-3 PIECES EACH ON TRAY AT A TIME?
PRODUCT QUANTITY
WHAT IS CHECKING KWI AND ENSURING WE'VE CHECKED ALL UNDERSTOCK?
STORY SELL
WHAT IS LEARNING THE FANS STORY THROUGH ASKING QUESTIONS AND CONNECTING IT TO PRODUCT?
FCL ROLE
WHO IS RESPONSBILITY FOR INTERNAL AND EXTERNAL FAN EXPERIENCE AND AVOIDS SELLING?
TRASH VISIBLITY
WHAT IS ONLY ON THE SELLING TRAYS AND THEN THROWN AWAY WHEN DONE WITH FAN?