Basics of the Dilemma
Who are the key individuals involved?
What principles from the CDHO Code of Ethics are at stake in Emma's dilemma?
All five ethical principles
How should Emma respond to practices that appear dishonest but are framed as beneficial to the patient?
Emma should respond by upholding honesty and ethical standards by refusing to participate in dishonest practices and be transparent with her clients.
What is the key problem that has caused this ethical dilemma?
The office changing treatment records to reflect 9-month gaps in between appointments. When in reality, they are still treating their clients every 6 months.
What ethical values are at stake in Emma's dilemma?
Veracity and Confidentiality
How can Emma raise her concern with the dentist or office manager in a professional and constructive way?
Raising her concern to the office manager and/or dentist privately and calmly, and asking respectful comments
What is the reason why the dentist is still providing treatment to their clients every 6 months, even though it is not covered?
The dentist believes that six-month recalls are clinically appropriate and insists that clients should not have to pay out-of-pocket if they have insurance
What is an additional resource that Emma can use to guide her decision-making?
The CDHO Standard of Practice (2012)
If you were in Emma’s position, what would you do—and why?
Always follow the CDHO code of ethics