selling strategy
What sizes do we carry in store?
Xs-xxl
000s-18r
27/8-38/32
What do you do when you see someone stealing?
Tell a manager! Recovery statement!
What is our email capture goal?
75%
If we don’t have something in stock, how do we save the sale?
Ship to address
The MOD is
The manager on duty
Give me an example of an open ended question
What are you looking for today?
what do you do when you find a tag on the floor or hidden in the fitting room?
Give to a manager
The average $ amount a customer spends is called
SPT- sales per transaction
What is BOPIS?
Buy online pick up in store
When referring to LY we mean..
Our last year sales- goal for the day
Walk me through fitting room procedure
Count items, open door, check if the fitting room is cleaned of items, tags and hangers. Write # of items on door. Check in with customer as they try on. When customer leaves check fitting room again. Put away go backs
What is the hold policy
2 days for CUSTOMERS
UPT stands for…
Units per transaction (the average units customers buy)
What is SFS?
Ship from store- customer orders something and we ship it from our store
Employee hotline can be found where? What is its purpose?
Bathroom door
to report employee theft, misconduct, discrimination, harassment, etc
List the selling strategies
Greet with a promo
Ask open questions
Recommend additional items
Follow up in the fitting rooms
Wrap it up and capture
What is the process for trading a shift/calling out?
Contact a manager, call the store, post shift on Dayforce with manager approval
Conversion is…
The amount of traffic divided by the amount of transactions (how many people are buying vs not)
What do we do when we take a fitting room key
Sign IT OUT
What do we do when the sensor alarm goes off?
Aero bag- check receipt and items in bag. If not on receipt, ask customer to pay for item
not aero bag- you can ask, they can say no
List 3 conversion behaviors
Do the math
Breakaway statement
Treat every customer the same
Prioritize those with nothing
Reverse pitch
What is the LP newsletter
Monthly loss prevention newsletter- covers ways to prevent theft and safety concerns
CVT is….
Comp v traffic- how we affect traffic
How can you tell if a bill is fake?
Watermark, pen, texture, serial #
The holiday return policy is…
90 days with a receipt!!! No receipt, no return.