OLB
What is a PAC
Personal Access Code - 8 to 72 character online banking code
What is the Jumpstart interest rate
.70%
What is AML
Anit Money Laundry
What is Basic authorization?
Name, DOB, MIC
Service charge reimbursement must be documented
Yes
What is MFA
Mult-Factor Authentication
What is the min balance to waive the monthly fee on the Essential Chequing account
1500
What needs to be confirmed or updated on every call
Address, phone, email
What is an example of an extra verification question?
a - government issues ID
b - transaction
c - bill payment
<250
Member can RESET MFA on their own
no - MBRs can manage MFA but resets have to be done by MSC
Pay as you go Chequing has a monthly fee
No
What 2 questions need to be answered prior to opening a new product?
3rd party
Intended use
MSR's can reset MFA without 6844
no - MFA requires authorization
What is the threshold for dissatisfied reimbursement?
<100
What is SSPR
Self Serve Password Reset
The Essential Plus Chequing account features free Interac e-Transfers
True
a Visa Application is a touchpoint for a periodic review
Correct
If a MBR wants a POS increase of +3500 is authorization required?
Yes
Members must provide documentation prior to service charge reimbursement for an external error
Yes, prior to posting proof must be submitted
MFA is connected to telephone banking
false
I can use my USD Chequing at the ATM/POS
No - its intended as a holding account
All hold releases over $10,000 require both Team Manager and Senior Management authorization.
True
What is the PL to debit for monthly fee reimbursement?
PL52004