Rebuttals
"I'm looking for a free roof from the VA"
Sidestep OR talk about benefits of free info and inspection
"I am not looking to do it right now...."
(timing rebuttal/holiday)
"We do have a very unique product..."
It’s a metal roofing application that comes in a variety of different designs, and we offer traditional roofing options as well. ALL that we require is that when we stop out, we can show all the different colors, styles and options to ALL the homeowners of the property.
"Can you give me a ballpark price?"
(Pricing)
"Is this a free roof?"
"We have a ton of different programs and promotions helping people out"
"I know you've seen the sales, about how much is this going to cost?"
"I'm actually going to put it off for the springtime"
(holiday or timing rebuttal)
"This is ___ with Erie home...
e on a recorded line. Is this _______? Fantastic. I was just following up today on the inquiry you submitted for a free roofing estimate - as part of the promotions we are currently running……
"I'm out of town for 2 weeks and looking to do it when we get back"
At least try
"Can you call me back?"
"I can be super quick if you just have a minute."
"It's my house, it's in my name and he has nothing to do with it"
1 leg
"I'll be the one making all the decisions"
(1 leg)
Awesome! Now, (Prospect Name) - You picked a great time to inquire...
because we're offering seasonal promotions as well as $0 down and no payments for 90 days. That said, what is the address to your home? Ok, thank you (Prospect Name) I just want to make sure we can locate you without a problem.
"How are you going to quote my roof in the dark?
Dark
"You guys have called me a million times"
"We're just trying to figure out if this is an emergency type situation"
"I'm the only owner"
1 leg
"How long is this going to take?"
(Duration)
Now just so I can work out
t the best appointment time for you (Prospect Name) ………… What time do you typically get home from a hard day's work?
"I'm waiting for the spring"
Timing
"Can't you just give me a ballpark?"
"Let's see what we can do to help you out."
"I have a 2/12 pitch and 36 squares"
no
"Why do you need to come out to my house?"
Pricing
"After looking at our schedule..."
we have an opening available for (Day) at (Time). That being a typical (Day) it wouldn’t interfere with any plans you OR (spouse) have, right? Ok great!
"Are you local?"
"We have offices all over (insert state here), we'd be coming out of the closest office to you"
"Nothing is going on."
"How old?"