KPI
What is the Target for TTFR?
27 seconds
Name all of the Kardashian sisters
Kim, Kourtney & Khloe
What are the names of the Jonas Brothers?
Nick, Kevin, Joe
What are Shoulder Transactions in the Card Block procedure?
Verify transactions before and after the block was added to the account.
What gets smaller every time it takes a bath?
A bar of soap
What does NPS stand for?
Net Promoter Score
What are Rihanna's childrens names?
Rza, Riot, Rocki
Who sings the famous song "Bye Bye Bye"?
When is the OTP required in Digital Conversations?
Why do cats make good warriors?
Because they’ve got nine lives.
What is the Target for Online Rate?
78%
Which Jonas Brother did Taylor Swift briefly date?
Joe Jonas
What is Daniel Ceasar most popular song?
Best Part
Can we transfer funds between a USD account to a CAD account in Digital Conversations?
No. Customer must contact Phone Channel.
What comes down but never goes up?
Rain
What does ART stand for and what is the Target?
Average Response Time, 60 seconds
Who voiced the character of Shrek?
"See You Again" by Wiz Khalifa and Charlie Puth is a tribute to which deceased Fast and the Furious actor?
Paul Walker
Can we remove a CW19 block in Digital Conversations?
Yes. In Digital Conversations, we can remove the following blocks: CW01 / CW18 / CW19 / CW20; for all other card block types transfer the call to Loss Prevention
What is full of holes but still holds water?
A Sponge
What is the Target for RTQ and what does it stand for?
Return to Queue, 0%
How many kids does DMX have?
15
Which singer, known as the Princess of R&B, tragically died in a plane crash in 2001?
Aaliyah
For a payment due date to be changed on a Loan what is the minimum cut time that we need before the next upcoming payment?
Two Business Days.
Which word in the dictionary is spelled incorrectly
Incorrectly