KPI
Pop Culture
Music
TD BANK
Riddles
100

What is the Target for TTFR?

27 seconds

100

Name all of the Kardashian sisters

Kim, Kourtney & Khloe

100

What are the names of the Jonas Brothers?

Nick, Kevin, Joe

100

What are Shoulder Transactions in the Card Block procedure?

Verify transactions before and after the block was added to the account.

100

What gets smaller every time it takes a bath?

A bar of soap

200

What does NPS stand for?

Net Promoter Score

200

What are Rihanna's childrens names?

Rza, Riot, Rocki

200

Who sings the famous song "Bye Bye Bye"?

NSYC
200

When is the OTP required in Digital Conversations?

Whenever we are removing a Card Block.
200

 Why do cats make good warriors?

Because they’ve got nine lives.

300

What is the Target for Online Rate?

78%


300

Which Jonas Brother did Taylor Swift briefly date?

Joe Jonas

300

What is Daniel Ceasar most popular song?

Best Part

300

Can we transfer funds between a USD account to a CAD account in Digital Conversations?

No. Customer must contact Phone Channel.

300

What comes down but never goes up?

Rain

400

What does ART stand for and what is the Target?

Average Response Time, 60 seconds


400

Who voiced the character of Shrek?

Mike Myers
400

"See You Again" by Wiz Khalifa and Charlie Puth is a tribute to which deceased Fast and the Furious actor?

Paul Walker

400

Can we remove a CW19 block in Digital Conversations?

Yes. In Digital Conversations, we can remove the following blocks:  CW01 / CW18 / CW19 / CW20; for all other card block types transfer the call to Loss Prevention 

400

What is full of holes but still holds water?

A Sponge

500

What is the Target for RTQ and what does it stand for?


Return to Queue, 0%

500

How many kids does DMX have?

15

500

Which singer, known as the Princess of R&B, tragically died in a plane crash in 2001?

Aaliyah

500

For a payment due date to be changed on a Loan what is the minimum cut time that we need before the next upcoming payment?

Two Business Days.

500

Which word in the dictionary is spelled incorrectly

Incorrectly

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