Retention and Customer Service
This Retain Suite metric requires contacting customers before renewal to review their policies.
What is an HIR (Household Insurance Review)?
This coverage helps pay for rebuilding your home after a covered loss
What is Dwelling Coverage A?
This discount is earned by safe driving habits tracked through the Allstate mobile app.
What is Drivewise?
All employees must complete training in this system as part of onboarding.
What is AllstateU?
This is Allstate’s famous tagline, known nationwide for decades.
What is “You’re in Good Hands”?
This metric tracks whether customers stay with the agency after changes or reviews.
What is customer retention?
This endorsement increases coverage above the home’s base reconstruction value (Colorado requires offering it).
What is BSREL (Building Structure Reimbursement Extended Limits)?
Colorado policies can complete this verified number yearly (typically with 2 pictures), to ensure accurate pricing.
What is VAM (Verified Annual Mileage)?
This internal platform helps track goals among other things.
What is Performology?
This Colorado Allstate agency is known for retention focus, well designed metrics, and a team that should honestly get their own TV show.
What is the Jennifer Feld Agency?
This form of communication should always follow a phone call to document details and next steps.
What is an after-call follow-up email?
This percentage-based surcharge often increases if premiums increase.
What is the claim surcharge?
This type of coverage pays regardless of fault for your medical expenses after an accident.
What is Medical Payments coverage?
Queue calls must always be answered unless the employee is in one of these three statuses.
What is lunch, break, or Retain Suite?
What year was Allstate founded?
1931
This phrase describes going beyond expected service to empower customers with options.
What is “Betterment” (Allstate core value)?
There are four types of this inspection on the ANAIC home product?
Digital evaluation, virtual inspection, DIY, and physical inspections
This feature helps pay for your own vehicle damage in a collision with another vehicle.
What is Collision Coverage?
These calls must be answered promptly and documented before transferring to an available LSP.
What are service rollover calls?
How long has the Jennifer Feld Allstate Agency been in existence?
What is 12 years?
When a customer expresses dissatisfaction, this 3-step method helps rebuild trust.
What is acknowledge → clarify → resolve?
Customers near natural hazards may utilize this certification program to maintain eligibility, in addition to added photos of risk mitigation.
What is Wildfire Partners?
This endorsement does NOT apply to leased vehicles or losses from fire, theft, larceny, or flood.
What is Auto Replacement Protection?
This agency value emphasizes taking responsibility and following through on tasks.
What is Ownership?
Where did Allstate begin?
What is Sears?