Chapter 12
The process by which managers ensure that they have the right number and kinds of capable people in the right places and at the right times is known as ________.
human resource planning
A written statement that explains the job content, environment, and conditions of employment is called a ________.
job description
________ communication consists of all the patterns, networks, and systems of communication within an organization.
Organizational
A(n) ________ occurs when the amount of data provided exceeds the recipient's processing capacity.
information overload
__________ is specialized terminology that members of a group use to communicate among themselves.
Jargon
A ________ states the minimum qualifications that a person must possess to successfully perform a given job.
job specification
________ involves predicting which applicants will be successful if hired.
Selection
A(n) ________ is a location where Internet users can gain wireless access to the Internet.
Wi-Fi hot spot
Disturbances that interfere with the transmission, receipt, or feedback of a message are called ________.
noise
Managers begin human resource planning by ________ current employees.
inventorying
________ are a temporary involuntary termination that can last from a few weeks to several years.
Layoffs
Assessment centers are best used to select individuals for ________ positions.
management
During the communication process, the message is converted to a symbolic form. This process is called ________.
The process through which the symbols of a message are translated by the receiver into a form that (s)he can understand is called ________.
decoding
In Germany and most of western Europe, the two most common forms of representative participation are work councils and ________ representatives.
board
Labor unions use ________ bargaining to protect the rights of their members.
collective
________ are groups of nominated or elected employees who must be consulted when management makes decisions involving personnel.
work councils
Though IT has improved organizational communications in recent years, ________ remains a major concern.
security
________ is the deliberate manipulation of information to make it appear more favorable to the receiver.
Filtering
Cross-functional teams rely heavily on _________ communication, which can be problematic if their managers are not kept informed about the decisions.
lateral
Recruitment is the process of locating, _________, and attracting capable applicants.
identifying
Errors made by eliminating candidates who would have performed successfully on the job are known as ________ errors.
reject
Listening for full meaning without making premature judgments or interpretations is called ________.
active listening
In a(n) ________ communication network, all communication passes through a clearly identifiable leader to the others in a team and upward from team members to the leader.
wheel
In the _________ communication network, communication flows according to the formal organizational hierarchy, both downward and upward.
chain