EMO Talking Points
Number to leave on voicemails
What is 1-866-795-2091?
What is Quickbase?
The city that the Jackson 5 was formed in
What is Gary, IN?
If it's the 2nd attempt and the someone other than the member says the member is unavailable and doesn't provide a time to call back
What is Left Message w/ Person - Closed/Completed
If you call and complete the activity with the member
What is Reached - Activity Completed?
ID Card
EOC
ANOC
Provider Directory
Drug Formulary
What are things we can request on Quickbase?
The Queen of Soul
Who is Aretha Franklin
You reach out and find the number we have on file is incorrect
What is Closed/Completed - Unable to Contact - Bad Number?
You reach the member and they say they will call customer service or contact their agent if they have questions
What is Reached - Member Not Interest/Member Opt Out?
BeneLynk
Resources For Living
24 hour Nurse Line
What are We Care benefits?
Agent info needed to update PCP
What is my/your name and N#?
English Rock band formed in 1960
Who are The Beatles?
You find out the member has been placed in hospice
What is Closed/Completed - Hospice?
You see that the profile has an active and ongoing grievance/CTM/appeal
What is Not Called - Research?
“The Aetna Medicare pharmacy network includes limited lower cost, preferred pharmacies in: . The lower costs advertised in our plan materials for these pharmacies may not be available at the pharmacy you use. For up-to-date information about our network pharmacies, including whether there are any lower-cost preferred pharmacies in your area, please call the number on the back of your ID card or consult the online pharmacy directory at .”
What is the Pharmacy Disclaimer?
DAILY DOUBLE!!!!
Rules:
Whoever picked this tile can wager any or all of their team's current score on a single clue, but the trick is... only the person that actually selected the tile can answer...
Are you ready?
2025Grammy Winner for Best Country Album
Beyonce'
You reach out, but the member is unable to verify HIPPA
What is Closed/Completed - Member unable to verify HIPAA
If you reach out, but only hear dead air
What is Not Reached - Non-Working Number?
“Out-of-network/non-contracted providers are under no obligation to treat plan members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services."
What is the Out of Network (OON) Disclaimer?
Phone number we transfer members to when the are requesting an OTC catalog or card
What is 1-844-428-8147?
Music television show that debuted in 1970 in Chicago, IL
What is Soul Train?
You were able to complete all/some of the campaign with the member/POA
What is Closed/Completed - Member Reached - Call Completed?
If you reach out and the call was intercepted by a Robo/app
What is Not Reached - Phony Intercept