History
Who was the first president of the United States?
George Washington
What is the value of Pi?
3.14159
What planet is known as the Red Planet?
Mars
What is the capital city of Australia?
Caberra
What does NPS stand for in UHC performance metrics?
Net Promoter Score
In what year did World War II end?
1945
What is the square root of 144?
12
What is the chemical symbol for silver?
Ag
Which river is the longest in the world?
The Nile River
What is the scripted closing for PA calls?
Are you satisfied with how I handled your call today?
Which ancient did civilization build Machu Picchu
The Inca civilization
Solve 150x12
1800
What gas do plants absorb from the atmosphere during photosynthesis?
Carbon dioxide
Which desert is the largest in the world?
The Sahara Desert
Beside NPS, name at least two metrics that measure agent performance at UHC.
UES, QA, Transfer Rate
Who was the first woman to win a Nobel Prize, and in which field?
Marie Curie, in physics.
What is the perimeter of a square with sides of length 8?
32
Who developed the theory of general relativity?
Albert Einstein
Mount Kilimanjaro is located in which country?
Tanzania
Which department primarily handles escalated member complaints at UHC?
The Executive Escalations team(SEL) or SME Department
The fall of the Berlin Wall in 1989 marked the end of which major global conflict?
The Cold War
What is the next prime number after 31?
37
What is the main function of red blood cells in human body?
To carry oxygen
Which country has the most natural lakes in the world?
Canada
What does AHT stand for? and what is the difference between Engage Time?
Stands for Average Handle Time, the main difference is that AHT includes hold time, dead air gaps and ACW. Engage Time includes real talk time only.