Fulfillment Fundamentals
This is the first operational step after an order is dispensed and fill verified from Pharmacy.
What is packing?
This metric can help identify labor or process bottlenecks
Acronym UPH
What is units per hour
This system is the sources of truth for inventory locations in the warehouse?
What is the WMS or HighJump
Orders spike 20% mid-day and labor is fixed - name one lever you pull first (Award points for sound judgment)
What is reprioritizing orders, adjusting cutoffs, or reallocating labor?
This is usually the hardest thing to fix quickly in fulfillment
What is inventory accuracy or labor constraints
This document defines the standard steps for recurring fulfillment process.
This measures how long an order spends inside the fulfillment center
What is order cycle time
This system manages order creation, routing, and customer-facing status.
What is the OMS?
Pack accuracy drops suddenly on one shift - what's your first step?
What is conducting audits and checking for recent changes
True or false: Automation always reduces errors imeediately
What is false
This measures whether the correct item, quantity, collateral, and destination are fulfilled for an order
What is order accuracy
This metric tracks the percentage of orders shipped with errors
Defect rate
This is the most effective dashboard when monitoring WIP/queues
Looker- Four Verticals
What is SLA breach risk or delayed customer shipments
This phrase often hides multiple roots caues
What is "its a system issue"?
This measures how closely system inventory matches physical inventory in the fulfillment center.
What is inventory accuracy?
This measures how closely planned volume matches actual demand
What is forecast accuracy
In partnership with the Change Management team, when change happens, we utilize this system to provide visibility to all stakeholders, track updates and stay organized
What is Asana
Inventory counts don't match the system - what's the worst next move?
What is continuing to ship without reconciling inventory?
This is what the best fulfillment managers do during incidents
What is communicating early and clearly