RISK
This type of scam tricks members into providing personal info through fake emails or texts.
What is phishing?
This report shows how much money came in and went out each month.
What is the income statement?
A loan is considered this when a payment hasn’t been made by the due date.
What is delinquent?
The first step to accountability is recognizing this—what’s really happening.
What is reality or the problem?
This snack food is a meeting must-have and can be sweet, salty, or both.
What is popcorn?
An alert for this type of transaction is often triggered when a member’s debit card is used in a high-risk foreign country.
What is suspicious activity or potential card fraud?
This report shows everything the credit union owns and owes at a point in time.
What is the balance sheet?
We use this percentage to measure how many loans are behind on payments.
What is the delinquency rate?
This trait helps team members notice issues early and take action instead of waiting for direction.
What is awareness or initiative?
If you’re working hard and someone says “You deserve a gold star,” they probably mean this.
What is a compliment or recognition?
This type of risk includes threats to reputation, legal exposure, and compliance violations.
What is strategic risk?
The yearly plan that shows how much each department can spend.
What is the annual budget?
This is what we call a loan we no longer expect to collect and remove from our books.
What is a charge-off?
Accountability means not blaming others, but instead doing this.
What is taking personal ownership?
This hit series features alliances, tribal councils, and a million-dollar prize—some of us watch it religiously.
What is Survivor?
This three-word phrase describes the framework credit unions use to identify, assess, and mitigate potential threats to organizational goals.
What is Enterprise Risk Management?
This type of cost stays the same every month, like rent or software licenses.
What is a fixed cost?
Before charging off a loan, we try to work with the member through this kind of plan.
What is a hardship or payment arrangement?
True ownership means following through, even when challenges come up. This value is often described as “finishing strong.”
What is commitment?
The name of this famous AI assistant rhymes with “Hey, Chat!”
What is ChatGPT?
This federal regulation requires credit unions to verify the identity of members during account opening.
What is the Bank Secrecy Act (BSA) or Customer Identification Program (CIP)?
Every financial transaction must affect at least two accounts — this is called what?
What is double-entry accounting?
If a member stops paying and we take back the car, that’s called this.
What is a repossession?
People who live accountability don’t focus on problems—they focus on this.
What are experiences?
This is often the unofficial fuel of credit union professionals everywhere.
What is coffee?
Regulation Z, overseen by the CFPB, primarily governs this type of consumer lending product.
What is credit or credit cards?
When we expect a loss but it hasn’t happened yet, we record this to prepare.
What is an accrual or a reserve?
After repossessing a vehicle, we usually sell it here.
What is an auction?
Asking “What else can I do?” is a mindset tied to which part of the accountability cycle?
What is Solve It?
If you’re stressed at your desk, this four-legged friend could help reduce anxiety—especially if it's wagging its tail.
What is a dog?
Risk teams must ensure vendors have this in place to protect sensitive member data.
What is a data security policy or cybersecurity controls?
To prevent fraud, no one person should handle an entire financial process alone.
What is separation of duties?
We always start a collections call with this, to make sure we’re speaking to the right person.
What is identity verification?
Accountability ends with action. This phrase means making sure the job gets done.
What is follow-through?
This game is being played during the quarterly Risk meeting, and it's anything but risky!
What is Jeopardy?
This document outlines expectations, deliverables, and responsibilities between a vendor and the credit union.
What is a service level agreement (SLA)?
This process checks our records to make sure they match what the bank shows.
What is a reconciliation?
This five-letter law protects members from abusive or unfair debt collection practices.
What is the FDCPA?
People with a strong “Do It” mindset are known for doing this—even without being asked.
What is going above and beyond?
Winning this at a team meeting might not pay your mortgage, but it earns major bragging rights.
What is the Jeopardy championship or grand prize?