Marriott Bonvoy
What are the 5 Marriott Bonvoy Statuses in order?
Silver, Gold, Platinum, Titanium, and Ambassador
What year did the Swan Reserve open?
Late 2021
What time does Grounds open?
6AM everyday
Which parks can guests walk to from our triplex?
Disney's EPCOT and Hollywood Studios
What does the 15/5 rule mean?
15 ft ~ make eye contact
5 ft ~ verbal acknowledgement
Elite guests who stay with Marriott for 50 nights a year.
Platinum Elite
Where are the on-site Disney Planning Centers located?
Swan and Dolphin
What are the six specialty dining options across the triplex?
Shula's, Il Mulino, Bluezoo, Kimonos, Amare, and Rosa Mexicano!
Where can the guest find the water taxi?
The causeway between the Swan and Dolphin
Which tier guests get complimentary internet with being an Elite Member?
Everyone!
Give me 3 different benefits that a newly enrolled MBV member can utilize.
Chat feature, member rates, enhanced internet, etc.
Where is Pacific Terrace located?
At the end of the Dolphin Convention space
Where is the Splash Pool Bar located?
By the Swan Lap Pool
When is the earliest that guests can get on the bus to the parks?
45 minutes prior to earliest park opening
What is the percentage of bonus points earned for Gold Elite members?
25%
What Marriott Hotel tier is the Swan Reserve considered?
Premium
What are the hours for Mandara Spa at Dolphin?
8AM-8PM Everyday
What's included in the continental breakfast?
A breakfast pastry, choice of juice or coffee, and choice of oatmeal, fruit salad, or yogurt.
What are the hours of our Disney Planning Centers?
Swan and Dolphin: 7AM-9PM
When can our property be audited?
Any time.
What is the phrase generally associated with Autograph Collection hotels?
"Exactly like nothing else."
Where are Osprey Terrace 1 and 2 located?
Front of Swan on either side
How many award-winning restaurants and lounges does the triplex have?
22 currently
What is the transfer time cutoff for guests moving to another Disney property?
Guests must have their luggage with Bell Services by 1PM.
Which two sections of the new BSA guideline are worth 16 points each?
Bonvoy member recognition and name mention