Acronyms
IP
Internet Protocol
This is the first thing you usually ask someone with a frozen screen
Have you tried turning it off and on again?
This command is used to test if a device is reachable on the network
Ping
This area on the taskbar shows the time, Wi-Fi, and background apps
System Tray
This is the worst ISP in the entire world
Spark light obiously
DNS
Domain Name System
You might say this when someone calls in a panic about a password issue
Check if caps lock is on
Are you sure it's the right password
This is the IP address of the local machine (home)
127.0.0.1
This mode starts Windows with the minimum drivers and services
This Microsoft mascot was known for offering unhelpful advice
Clippy!
VPN
Virtual Private Network
When a user insists nothing changed, but now it’s broken, you might say this.
Was it was working fine yesterday
This is the device that assigns IP addresses on a network
DHCP Server
This key combination opens the Task Manager directly
CTRL + Shift + Esc
This magical force fixes problems the moment you walk up
tech support presence
DHCP
Dynamic Host Configuration Protocol
This is what you say when you’re about to try a long shot that sometimes works
Let’s try something weird/ crazy
This type of address is assigned automatically and may change over time
Dynamic IP
You press this key to rename a selected file or folder
F2
When this connection breaks, staff can't scan or copy from their HP printer
Papercut VPN
GPO
Group Policy Object
You ask this to determine if the user has admin rights
Do you see a prompt asking for a password
This number determines what portion of the IP address is the network vs. the host
Subnet Mask
You can type this command in the Run box to open the system information window
msinfo32
Apple or Android
Not Apple