Policies and Procedures
1. What is the time requirement if calling off for a scheduled shift?
2. Who should you contact if you are calling off?
1. 4 hours
2. SOC and a supervisor
What are the core values of the Security Division?
Courage, Pride and Honor, Accountability, Integrity, and Respect
When are incident reports due?
- End of shift not to exceed 24 hours
- Critical reports due immediately following incident
What do the numbers in a call sign mean? For example, 3711
First two represent building, second two represent assigned shift
An individual attempts to bring a knife through Weapons Screening. What two options do they have?
Take the item off property or hand the prohibited item over to security to discard it
A patron is caught stealing an employee's phone. How many days will they be trespassed?
180 Days: Theft of Hennepin County Property and or property of employees or public
What is the Security Division mission statement?
The Security Division of Hennepin County will provide a safe and secure environment for all of our customers at every county facility we protect.
Name four examples of digital media that might be required for certain incident reports.
Photos, driver's license, use of force form, Narcan form, etc.
You are working a Monday shift that starts at 1000. What channel do you call on duty? List the days and hours that channel is open.
S-INFO
Monday-Friday 0700-1900
According to the ADA, what two questions can be asked when an animal is brought into a building?
Is that a service animal?
What services does it provide?
You are approached by an angry patron on skyway who is requesting video footage that will show their purse being stolen. What do you do?
- Provide data request portal website
- Create incident report
- Notify supervisor
- Request archive of video footage
1. What is SOC's phone number?
2. What does SOC stand for?
1. (612) 348-5111
2. Security Operations Center
You are scheduled until 1700 but work until 1719 due to a report that needed to be finished. What do you put as your out time on your timesheet?
1718
Name ten incident types
Access, Accident, Alarm, Assault, Assist, Bomb Threat, Building Eject, Burglary, Criminal Sexual Conduct, Damage to Property, Demonstration, Disorderly Conduct, Disturbance, Elevator Entrapment, Escort, Fire, Harassment, Indecent Conduct, Information Only, Lost and Found, Maintenance Emergency, Mechanical Inspection, Medical, Parking Violation, Policy Violation, Possession Violation, Robbery, Safe Spaces, Site Check, Special Detail, Standby, Suspicious, Theft, Threat, Unattended Item, Unsecured Area Doors, Violation of Trespass Order, Warrant, Welfare Check
You're working at Central Library, and an employee approaches you asking if an individual was trespassed yesterday following a physical altercation. Can you share that someone was trespassed with staff? Why?
No.
Trespass information is considered security data and can't be shared with staff or members of the public. If a safety issue, security management will put a BOLO out for staff members.
What are the requirements in order to make an arrest for violation of trespass?
1. Trespass notice must be violated
2. Copy of current trespass notice must be available
3. Person has an opportunity to leave
Name five specific resources that are available when helping an individual who is in need.
- Hennepin Shelter Hotline
- Youth Services Network
- The Link
- Cope
- Community Storage
- Hennepin Waypoint
- Warming/cooling options
- Free meals
- Food shelf
- Etc.
1. Name three examples of times that you would want to archive video footage.
2. How do you archive footage?
1. Property damage, use of force, car accident, any other incident where footage might be requested
2. Email Brandon Butler and cc your supervisor. Include date, timeframe, and cameras that are needed.
Go through the phonetic alphabet
A - Adam
B - Boy
C - Charlie
D - David
E - Edward
F - Frank
G - George
H - Henry
I - Ida
J - John
K - King
L - Lincoln
M - Mary
N - Nora
O - Ocean
P - Paul
Q - Queen
R - Robert
S - Sam
T - Tom
U - Union
V - Victor
W - William
X - X-Ray
Y - Young
Z - Zebra
1. Describe All One Health
2. Name three services they provide
1. Employee Assistance Program
2. Mental health sessions, life coaching, financial consultation, legal referrals, work-life resources, personal assistant, medical advocacy, wellness
You are approached by a patron who hands you a Safe Spaces slip. Walk through the steps you will take per the Human Trafficking and Domestic Abuse Response policy.
1. Primary Security Officer calls code purple and location on the radio, requesting second Security Officer to assist
2. Security Officers will escort the individual to designated room using the least public route
3. Security Officer will focus on welfare and developing rapport with the individual by listening and asking questions (i.e. Are you ok? Do you need EMS? Are you alone?)
4. If the individual is ready, Security Officer will request Security Operations Center to call resources and transfer to Security Officer when someone is on the line
5. Once the event is over, Security Officer will call the Site Supervisor to go over incident and paperwork
6. Complete incident report
Fill in the management org chart
Luda, Elijah, Lisa, Kim, Kayla, Brandy, Chris, Bryan, Tristan, Joe, Hugo, Brandon, Mike
What should be communicated to SOC during a medical call?
Patient’s Age
Patient’s Gender
Chief Complaint
Level of Consciousness
Respiratory status (if patient is breathing or not)
If EMS is needed and where EMS should respond to
Notify SOC when any of the following arrive (EMS, Fire, and PD