Policy's & Procedures
Driver calls in about there tablet not working, we trouble shoot it by...
Is the tablet dead?,
Does the tablet say no events?
Is the tablet assigned in Novus?
Did the driver try turning it off and back on?
Is the tablet connect to wifi?
Our hours of operation.
What is 6am till 6pm?
The first thing you need to ask a client when they call.
What is the clients name?
"I don't know how your supposed to get cat food, orange juice up the nose."
Who is Stacy? [Dont work here anymore]
In dispatch this takes priority of clients on the phone.
What is the radio?
Our scheduling hours of operation.
What is 7AM - 2PM?
The community action "orange card" is only good for.
What is within the flex?
We offer this specific type of service.
Do we offer "Door to Door" service?
"of course there in a wheelchair, all the way out in Fairlawn."
Who is Christine?
The first thing to ask the driver if they were involved in an accident.
What is the drivers location?
The considered busy time in Brunswick in the morning and at night.
When is 7AM & 4PM?
The difference between when a client calls and they press 1, 2 or 3
what is 1 and 2 for dispatch and 3 for scheduling?
These people must wear a seatbelt.
Who is everyone unless they claim a medical reason?
"Im about to blow a hole right in this seat here soon"
Who is Diana?
One reason someone cannot be removed or suspended.
What is an inconvenience, annoying, offensive, body odor, difficult securement, talks loudly, stimming, service animals?
The amount of wheelchairs you can fit comfortably on bus 5, 7 or 8.
What is 0?
Requested Late time tells us this.
What time the clients must be there by?
Wheelchairs that we do not transport.
Gerri Chairs
"there not garbage"
Who is Shannon?
One reason someone may be denied/suspended service.
What is...
Violent Behavior
Illegal Conduct
Represents a direct threat to health or safety. Seriously Disruptive?
This is what slack time means.
What is the allocated time for the driver to be parked to still arrive to there destination at the estimated time?
We can schedule within two hours for the flex.
What if the driver has the availability to do so?
Two questions you may ask about a service animal.
Is the animal a service animal required because of a disability?
What work or task has the animal been trained to perform?
"You cant no show them you ding dong"
Who is Laura?