Turns
What is the productivity standard for paint in a 2 bedroom apartment ?
6 hours
Who can approve a file up to a -4?
Certified managers
Standard for Chadwell order is ______ and Lowes order is _____.
$250, $75
The renewal standard is minimum what percent?
55%
Closing standard is a minimum of what percent at the _____ rates?
20%, correct
What is the cost per clean standard?
$100
What is the standard for customer survey results?
4.3
Properties 10 years or older must complete how many work orders in an 8 hour time frame ?
20
What percent of unit inspections must be done in the 90 day book, with what percent renewed?
90%, 50%
How often must you follow up with a lead until dead?
every 48 hours
White glove standard is how many days or less after move out?
7 days
Manager must follow up within how many hours to any resident that provides feedback below a 3.0 on a survey response ?
48 hours
No more than what percent of work orders can receive a call back?
2 %
What percent of unit inspections must sign within 48 hours of inspection?
50%
____ phone leads
____ email leads
60%, 50%
Move in work orders must be completed in how many business days?
1
Credit underwriting must be completed within how many business days of close?
4
Inventory must be taken _____ in the shop with appropriate parts order for a ________ of parts on inventory.
weekly, 2 week supply
Renewals must be at ______ 100% of the time.
target rate
Apartments with 350 or less units, sales associate standard for transactions is?
20
Sales associate and manager must sign off with 5 minute white glove check list prior to apartment being marked ______ ?
Made ready
Physical facility and white glove must be an ____ or ____?
8.25, better
E work orders must be responded to within _____?
List 3 E level work orders
1 hour
Lease expiration pulled on _____
file dives completed by _____
door hangers out on the ____ for _____
25th
5th
10th, 120 days
Every property must have a ______ for email lead follow up.
responsible individual