Core Internet
True or False.
Pods need to be activated in the My Spectrum App before use and have a different wifi network name on the wifi list.
False. plug and play, same network id.
They have 2 ethernet ports.
Recently, Spectrum updated their TV app to be compatible with more devices, these are the devices that are compatible.
Vizio, LG, xbox, xumo, appleTV, Roku and any apple/android smartphone or tablet.
This is the daily expectation for RCS in the field and the avg number of knocks vs contacts it takes to make a sale and the hourly field time expectation.
Activity or sales. 50 knocks, 20 contacts = 1 sale, 6 hours positive field time.
Customer has ATT/ DirecTV stream for $135 for up to 4 tvs a month and 2 Verizon Unlimited lines and 2 Tablets with mobile service They pay $150 a month for. They owe $1500 in device payments. What offer works best and how much could they receive in PBB?
gig/tv select 2 unlimited plus lines for $205. up to $1000
True or False:
Customer has 2 lines and a Tablet with mobile service from Verizon. They owe $500 on each. Porting 3 lines will qualify them for $1500 in phone balance buyout.
False. Tablets do not count as $500 in PBB.
Allows the customer to manage their own network, set time schedules for devices, create their own wifi network and password, parental controls and provides customers with 100% American based customer service via chat 24/7
My Spectrum App
When bundling Internet/TV Spectrum includes a Xumo Streaming Box for 2 years at no cost. The other ways a customer can purchase additional Xumo are these 3 ways.
Lease, Finance, Cash
What's the difference?
Congrats!! You closed a sale. What should be the first thing you ask of your customer and what is required as an RCS to disclose to every customer and offered via email any time there is a change in tier of service.
Driver's license
Truth in Billing
FCC broadband label
Don't lie, Verify. Use better words, commitment vs contract, Included vs Free
Has ATT internet for $60, has ATT uverse for $88 and 2 Iphone 15s not bundled with ATT, they owe 900 on the one phone only and their cell bill is $160 a month. They have 2 Samsung TVs, a Sony, Insignia FireTV. Also, they are currently under a contract with DISH for another 2 years or they will have to pay $450 to break that, so they just want internet. What's the best solution?
Gig/TV Select and 2 Upgraded unlimited lines with phone balance buyout and check box checked for contract buyout.
Customer ported 2 lines over and qualified for PBB. They owe $650 on one device and $100 on the other, PBB gives up to $500 per line. Would PBB be a good fit for them being one is over $500?
Yes, you can allocate the funds however they wish, doesn't matter which device owes what.
When a customer bundles Gig internet and TV, what do they get along with their $10 bundle discount?
Cloud DVR
Due to negotiations between Charter and the big networks such as Disney, TV select has included many steaming services, what are the apps that are included at no cost for our subscribers?
Why is the rum always gone? its 10pm yall gonna make me type it...
HBO Max Basic With Ads, ESPN Unlimited, Hulu, Disney+, Paramount+ Essential, Peacock Premium with Ads, FOX One, AMC+ with Ads, and ViX Premium with ads
These are known as the minimum requirements to become a Sr. RCS and this is the reward.
Minimum 8 months in the role.
The it's a 3-month average of at least 20NCRs and 4 mobiles. So, about a year.
$10,000 salary increase, plus 15% commission on top. Priority on special projects, leadership roles, meeting forgiveness, special privileges. Plus new shirts and (Cough...cards)
Customer works from home has fiber with TruVista with 500mbps service for $120. They don't watch TV but they have 4, they stream only, paying for Disney/hulu bundle for $24/month and hand have 2 lines of Iphone service with Consumer Cellular for $60 a month, they are satisfied their service and not really interested. This would be the correct way to position your offers to ensure walking away with something but maximizing your payout.
Gig/TV select and 2 lines. Spp4 bundle for $205 a month.
Switch out Internet to Premier to offset $10
Gig/2lines plus TV Stream
Gig/2 mobiles $100.
The criteria for phone balance buyout:
Minimum 2 ported lines coming from another carrier. Up to 5 lines = $2500
Cannot have any upgrades or plan changes in the previous 90 days. (3 billing cycles)
Unlocked.
Network activated with spectrum.
All lines added within 7 days of initial mobile account creation.
The info covered on each broadband label.
Retail price vs promotional term, potential fees (install, late fee, activation) usage, speeds, data caps.
This plan allows the customer to get local channels and 15 channels of their choice from a list of 80+ channels. True or False: You must pick at least 3 channels to start in BuyFlow and the customer can only change every 90 days.
False. Once every 30 days.
Qualifications for the $25,000 annual bonus incentive
249- 299 connected HSD with more than 90% staying connected after 90 days.
2-part question, worth doubles the points!!
Customer has 2 Iphone 17s with ATT, they got them as a New Years 2026 gift as a new customer promotion that they owe $1700 on. Paying $175 a month and $75 for internet and streaming. They're interested in our Gig/TV select option for $140 plus tax for 2 years. You touched on the Phone Buyout but know that it would only get up to $1000 back, so they wanted to hold off for now. The other reason PBB wouldn't work for them is this and this is how you can successfully position the SPP4 3-year bundle.
AT&T allows returns of devices within 14 to 30 days of purchase, depending on the type of device, with specific conditions and potential restocking fees.
Help them order 2 new devices asap, 2-day shipping, if after Thursday push for expedited shipping for $20. Once those come in, get the transfer pin, account number, activate them and return the phones to ATT.
True or False:
Customers must pass a credit check to determine the amount of PBB they qualify for.
True.
Bonus 200 points
Spectrum has 3 Levels of internet available. These are the advertised upload speeds on each level and the 3 Wi-Fi generations that are available with each level.
adv=10mbps premier= 20mbps Gig = 40mbps
Wi-Fi 5, Wi-Fi 6 & Wi-Fi 7 is the latest generation of Wi-Fi technology, offering significant improvements over previous standards. These improvements include faster maximum speeds, lower latencies, stronger signal strengths, and the ability to connect a higher number of devices to the same Wi-Fi access point before running into network overcrowding
The 2 main differences between TV Select Plus and Sports package and why discovery will be so important in the Spring/Fall seasons.
NFL Redzone/MLB Strikezone
Shows the viewer the scoring plays for all different games that are airing at the same time.
The annual income you will make being a Sr. RCS making a $5,000 commission a month (Not including the 15%) and hitting the bonus metrics for the year.
$135,000
Now add 15% to the commission total and them to the number above.
Build a package/solution, list the features
Customer: Watches a lot of sports and is a big Atlanta Braves fan and watching local channels and SEC Network. They hardly use internet but don't want any lag if multiple devices are on it. Their house is a 2 story 3500 sq. ft home and all the coax outlets are on the left/right side of the house. Their phones are (2) Iphone 15s with Verizon that are paid off. They pay $165 now with their phones including internet but the internet is spotty. This offer would give them the best value for their money.
May be a different solution:
Gig/TV select plus, CloudDVR, 3-4 pods, 2 unlimited plus lines.
$215 plus $12 in pods. 3 year lock.
Customer ported 3 lines over from ATT and got their PBB Visa. 9 months later, they get a better deal with Verizon and switch over. How many months does the customer have to keep all the lines connected to avoid paying back PBB? 6, 9, 12?
12