Chapter 4
Communication that uses spoken words
What is Oral Communication?
The charting system abbreviated as SOAP
What is Subjective, Objective, Assessment, and Plan?
What is a medical record?
A combination of empathy, tactfulness, and patience demonstrates this overall quality
What is professionalism?
This term refers to a discount or no-charge exemptions extended to certain people
What is a courtesy allowance?
A situation where it is acceptable to place a caller on hold.
What is during an emergency or when assisting a patient?
The medical root meaning "stomach"
What is gastro?
These must always be clearly and accurately stated for services rendered
What are charges?
Communication that includes body language, facial expressions, and gestures.
One of the two basic types of charting used by most medical facilities
What is narrative charting?
Information gathered when screening a phone call
What is the caller's name, purpose, and urgency of the call?
The abbreviation mg stands for this unit of measurement
What is milligram?
A billing method in which charges are recorded at the time services are provided using special forms
What is the SuperBills System?
The suffix meaning "to remove a part"
What is ectomy?
All records and forms that make up a patient's medical record are considered this
What is confidential information?
Why a physical therapy aide should choose words carefully when speaking to patients.
What is to avoid confusion/fear/misunderstanding?
A patient's medical record or chart is considered this type of document
What is a legal document?
The fixed amount a patient pays per visit under many insurance plans
What is a copayment?
A major advantage of numerical filing is this
What is increased confidentiality?
A key goal of good communication between aides and patients.
What is building trust and comfort?
A reason communication is considered valuable in a physical therapy setting
What is it helps provide safe and effective patient care?
The abbreviation NPO means this
What is nothing by mouth?
Bookkeeping helps track income, expenses, and this
What is financial accuracy (or financial status)?
The process of determining who should receive a phone call
What is screening telephone calls?
The 24-hour time equivalent of 2 P.M
What is 1400?