Frosting facts
How many petals does a 10 inch cake have ? Regular & extra frosting ?
Regular - 28
Extra - 32
What does each letter in SWEET mean ?
S : Say hello
W: Welcome with a smile
E: Engage on the floor
E: Encourage with extras
T: Thank and invite back
How many retail styles are supposed to be on the main seasonal table ?
No more than 7 different retail styles
Where was the first bakery located ?
West Sahara in Las Vegas , October of 1977
Ways to be ready for a training session include :
-Print train materials , road maps and guides
-gather visual aids tools and samples
- prepare
- organize
What 4 ingredients are in our signature frosting ?
1. Cream cheese
2. Butter
3. Vanilla
4. Powder Sugar
How long do we have to greet a guest ?
5 seconds
What tini topper deco do we keep all year round in case ?
Celebration hats
Bundt cake values
Spirit of a champion
A servants heart
Genuine connections
Explain the tell , show , do , review training module .
Tell : give a brief overview of task
Show : provide a demonstration of the task
Do : allow your trainee to perform task while you observe
Review : provide feedback and ask any questions for trainee
What are the measurements of a cake petal from the board ?
3/4 - 1 “ from the board
Use your small spatula as a guide
____________ out from _______ the counter makes the magic and shows you value the guest .
___”Stepping”_____ out from ____“behind”___the counter makes the magic and shows you value the guest
Website 2 pd and 3 pd orders are packaged with what 4 items each time per corporate standards?
1 . Correct size NBC bag
2. E club flyer in bag
3. Delivering joy flyer attached to bag
4. Tape ticket to bag
What does BOSS stand for ?
Bakery Operations Support System
What does Hire the right people mean ?
Invest time and effort in hiring the right individuals for our brand .
They should demonstrate passion , integrity and growth mindset
What is time standard for frosting 10 bundtlets?
Less than 30 days - 4 minutes
More than 30 days - 2 minutesAs a joy creator , they are a _______ first
____________ upon entering the bakery !
As a joy creator , they are a __”guests” __ first __”impression” __ upon entering the bakery !
Does a birthday reward expire on the app ?
Yes must be redeemed 7 days before or after the members birthday .
What day does gather round come out with a new NBU ? And why is it important to read ?
Corporate sends out NBU on Tuesday’s unless it is a holiday week and days or time frame can change .
Sends out info on upcoming events, changes , updates or new info in our business
Lead by example means :
Demonstrate behaviors and attitudes that you expect from your team members.
Model integrity, accountability and professionalism
What is time standard for loading , frosting , stickering and closing 12 bundtini boxes ?
Less than 30 days - 22 min
More than 30 days - 17 min and 30 secWhat steps are the key to suggestive upselling?
Know your product
Know the guest through active listening & cues
Make the upsell exciting
Repeat the order
Sanitizer log should be checked every ???
And should be between what 2 ppm ranges ?
Checked and recorded every 2 hours and should be between 200-400 range ppm with the strips
What is Yukons actual bakery open day birthday?
June 14,2021
Communication is an essential building block to leadership what are some examples
Encourage 2 way communication
Lead by example
Continuously improve your communication skills through training, practice, feedback