True or False
To refund fees (i.e. Stop Payment fees, Transfer Request fees, etc.), in Silverlake, go to Related Functions > Service Charge Calculations.
Who is responsible for verifying an agent has time available when leave time is submitted?
The agent
Which branch location recently had a reopening celebration?
Veterans
True or False. If a specialist is in the "Away" status for 15 minutes, they should be clocked out in Dayforce.
False. If a specialist is in the "Away" status for more than 20 minutes, they should be clocked out in Dayforce.
True or False. Piercings in any other part of the body besides the ear should not be visible.
True
CheckAlt payment confirmation emails should be reviewed weekly to ensure the payment was processed correctly and to confirm no discrepancies.
False. CheckAlt payment confirmation emails should be reviewed daily to ensure the payment was processed correctly and to confirm no discrepancies.
Part-time agents should average how many hours per week?
25 to 28 hours per week
In the Summer Travels article, what are employees posting pictures of?
BankPlus Pens while vacationing
True or False. Switching schedules with another agent is allowed and can be done as frequently as needed.
False. Switching schedules with another agent is allowed but should not be a frequent occurrence.
_______ ________ cannot be used for Vacation or any other time away from work.
Sick time
If a customer is listed as an authorized signer on a personal account and an authorized signer on a business account, they should not be charged a $2 transfer fee?
True.
Once a supervisor has confirmed there are no conflicts with requested time off, what should be done next?
Add time to the shared calendar and submit the request in Dayforce for CEC Manager to approve.
True or False. The Bankyard is a space for employees to connect, celebrate, and have a little fun.
True
If a specialist does not have a scheduled meeting in Genesys Cloud, that will ________________ impact their adherence.
Negatively
Time not entered or authorized before _______ the Monday following a pay period may result in no pay for an employee.
10:00 AM
Before a wallet pay activation call is transferred to a supervisor, agents must complete standard verification and place a call back to the number on file.
False. Before a wallet pay activation call is transferred to a supervisor, agents must verify the full account number associated with the card, complete standard verification, and place a call back to the number on file.
If a superviosr is including a Saturday in their 5 consecutive days, how should the 8 hours be coded in Dayforce?
Who was the guest on this month's Values Matter Podcast?
Gaye Broyles
How many days is it before a new employee can be eligible for holiday sign-ups?
90 days
When completing schedules in Genesys, supervisors can schedule agent lunches from ________ to _______. Breaks can be scheduled from ________ to ________.
When completing schedules in Genesys, supervisors can schedule agent lunches from 11:00 AM to 3:00 PM. Breaks can be scheduled from 8:00 AM to 5:15 PM.
When agents report Genesys issues, they should email the CSCTeamLeaders@BaankPlus.net and include Genesys Issues in the subject line, the time of the incident, the interaction ID, and a description of the issue.
False. When agents report Genesys issues, they should email the CSCTeamLeaders@BaankPlus.net and include Genesys Issues in the subject line, the time of the incident, the interaction ID, a description of the issue, and a screenshot of the error message.
If an agent takes 15 minutes of incentive time, what decimal time entry should be entered in Dayforce?
.25
True or False. Customer Experience Center, Education, Human Resources, and Deposit Operations are sites on The Green.
False. Customer Experience is not a site on The Green.
If an employee calls out or fails to work at least _____ percent of their scheduled shift, this will be counted as an absence for the day.
60
Proper _________ management is every supervisor's responsibility.
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