Revenue
This simple transition from the doctor to the optician builds trust and boosts capture rate.
What is the optical handoff?
This is the 2nd most important question you ask a New Patient.
What is "How did you hear about us"?
With increasing awareness of corneal diseases and dry eye, this lens type has seen a growth rate of over 30% in fittings worldwide over the past five years.
What is a scleral lens?
This is the amount we charge a patient who no-shows 3 times?
$75
One of our core values.
What is:
Helpful — Be a respectful and positive team player
Accountable — Do what you say
Patient-Centric — Prioritize patient needs
Perseverance — Have grit
Integrity — Do the right thing
This screening tool is very important and ought to be quoted to every patients coming in for an exam.
What is retinal imaging?
Before we even start pre-testing, we must confirm the patient’s identity and coverage by scanning these two items.
What are a photo ID and an insurance card?
By 2050, it’s estimated that this percentage of the global population will be myopic — a trend already rising rapidly in children today.
What is 50%?
This is the date by which all recalls ought to be done by for the next month.
What is the 20th?
What is "We give a lifetime of healthy vision so you LOVE the way you SEE"
Selling this improves compliance and saves staff from constant reorders.
What is an annual contact lens supply?
This is a great referral source for our optometrists.
What is a professional (doctor, OD) referral?
The top referral source for scleral lens patients.
What is a corneal specialists?
This is the tool we use to make sure a doctor's schedule is not empty after a last minute cancellation.
What is the Waiting List?
or
What is Moving Patients Forward?
How long you have to ask for time off ahead of time.
What is at least 2 weeks?
This system ensures patients come back annually and helps maintain predictable revenue.
What is the recall system?
This type of question from staff can help uncover a new patient’s needs and lifestyle.
What is an open-ended question?
The first FDA-market-authorized spectacle lens in the U.S. that’s proven to slow pediatric myopia progression.
What is the Essilor Stellest lens?
When a parent calls asking specifically about slowing nearsightedness progression, we should schedule this visit type—not a standard routine exam slot.
What is a Myopia Management Consult?
That is how you know a frame is a Frame Dream frame and should not be sold directly to the pt.
What is the blue dot on the frame lens?
To maintain profitability, practices often aim for this percentage or higher on their capture rate of prescriptions?
What is 70-80%?
At the time of appointment-making, we should always quote this (or explain how it’s determined) to prevent surprises, cancellations, and angry check-ins.
What is the patient’s expected out-of-pocket cost (copay/fees) for the visit?
Myopia tends to worsen because the eye becomes this over time (which increases risk for retinal issues later).
What is longer (axial elongation)?
The best way to ensure smooth clinic flow when scheduling an appointment.
What is scheduling an appointment right next to an existing appointment.
These are the times you need to clock in and out.
What is "Exactly at the start and end of your shift, patient care permitting".