Number 1
A complex situation that often involves an apparent mental conflict between moral imperatives, in which obeying one would result in transgressing another, is called a(n):
What is Ethical Dilemma
The “Three P’s” in telecommunications refer to:
What is Protocol, Procedure, and Policy
In recent years, the total number of emergency calls has increased dramatically due to:
What is Wireless technology
Which term describes specific step-by-step instructions that list the actions to be completed in certain situations?
What is Procedure
Highly defined procedures designed to achieve specific goals and placed into a structured reference system are known as:
What is Protocol
The primary function of answering emergency and non-emergency phone calls from the public, gathering critical information, and determining the appropriate response is called:
What is Calltaking
In the context of telecommunications, CAD stands for:
What is Computer Aided Dispatch
When faced with an ethical dilemma in the communication center, the ETC should first:
What is follow established protocol, procedure, and policy
The process of receiving requests for service and coordinating personnel, vehicles, or resources to respond efficiently is known as:
What is Dispatching
GPS stands for
What is Global Positioning System
ALI stands for
Automatic Location Information
What does TDD/TTY stand for in the context of telecommunications?
What is Telecommunications Device for the Deaf
ANI stands for
Automatic Number Identification
a free, secure service letting you create a private "Safety Profile" with details (medical needs, contacts, home layout, pets, photos) that automatically appear on a 911 dispatcher's screen when you call from a registered phone.
What is Smart 911
an emergency service letting you send texts to 911 when you can't safely make a voice call, ideal for those who are deaf, hard of hearing, have speech impediments, or are in dangerous situations (like active shooters, domestic abuse, or child abduction) where speaking would put you at greater risk.
What is Text-to-911