Good Hospitality
What does customer service mean to you?
Respectful/Being helpful/Friendly/Courteous/Diligent customer service
Three stages in transition?
Worry/ uncertain/scared/questioning
Safe/setting goals/hard work/growth
Accomplishing goals/achieving success/great outcome
What helps you communicate your feelings or concerns clearly?
An I-statement
What was Mr Daryl's message for us today?
Building Personal Confidence
What are 3 examples of strengths to make you a good candidate for a job or employment opportunity?
Reliable/Detailed/Focused
What does it feel like to get good customer service?
Welcome/Important/My feelings matter
What is involved in setting yourself up for success?
Having achievable goals set
Manifest Confidence is?
I am determined to overcome situations that I don't understand or look for ways to be comfortable in unfamiliar places - outward confidence to make a difference
Finding my superpower
What is the definition Mr Daryle expressed was the definition of confidence?
Believing that you can make a difference!
Who do you turn to when you feel overwhelmed or helps you see challenges as opportunities?
My Resiliency Ally
What is showing your customer value and caring for them in a genuine way?
Hospitality
How do we develop our Superpower?
Trying new things
What is always taking responsibility for your actions showing?
Accountability
How do we build self-confidence?
You have Applied yourself to doing what it takes to make yourself better!
A________- may not fix the conflict but can help you start a good conversation?
An I-Statement
Finish this statement - Treat someone the way you _____ ________ ______ _______-?
Would want to be treated
What is something that we always ask at the end of day from cohort 9?
What is our Takeaway of the day
What is important to show confidence when interacting with someone you either just met or are starting to see daily in a work setting?
Make intentional eye contact and a welcoming presence
There are 2 kinds of confidence?
Latent confidence and Manifest confidence
Understanding my _______ and ________ are what set me apart and makes me resilient.
Strengths and Weaknesses
4 key standards for Chick-Fil-A customer service?
Eye contact/Repeating the order/Saying my pleasure/Enthusiastic tone
What are these 5 components of?
Self-Awareness
Self-Regulation
Motivation
Empathy
Social Skills
Emotional Intelligence
What is always being on time and doing what you've said you were going to do showing your employer?
Professionalism, time management, good work ethic
What is Latent Confidence?
Being confident around people I know
Confidence from within
Feeling good when I do things that I've done over and over
Doing things that I understand
"How Much Wood would a Woodchuck Chuck "asks how much wood a woodchuck would move if could?
He would chuck; he would, as much as he could, and chuck as much wood as a woodchuck would if a woodchuck could chuck wood.