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At what level can you find and maintain correspondence information in CC&B?
Account
Where should you navigate to maintain a person’s name, contact information, and identification information in CC&B?
Person page, Main tab
Where do you maintain information regarding account relationships?
Account page, Persons tab
Where can you find the Customer Class in CC&B?
Account information tab
How long must a residential customer make on-time, in-full payments to qualify for a deposit refund?
12 months
If Electric service is physically off for 12 months or more it may require what?
Underwriter Inspection Certificate
What is NOT an option provided to customers at the end of the 12-month SOP period
Extend SOP period an additional 6 months.
What should you do if you receive a repeat call about a PTFD request?
Refer to the Name/Game PTFD queue and document the contact.
What should you do if you come across a customer with one account, the telephone number displayed is 999-999-9999, and the account has a Remove TPCA Consent contact?
Ask the customer to provide an updated telephone number and Update the telephone number at the Person level.
ALL gas Start Service requests require an MDM/SOM appointment because a technician needs access to the premise to ____________.
Light the pilot
What is automatically created when stopping a service in CC&B?
Field Activity
When is it required to leave 10-day notice?
When Electric and/or Gas service will be physically disconnected, and someone will remain in the property after the requested Stop Service date.
When does a Start Service request create a Forced Disconnect?
When the existing customer has not requested to stop service.
What type of meter always requires physical turn off, scheduled a minimum of three business days from the date of the call?
T-Rated
What code can field technicians enter to automatically generate an Obligation for the premise?
Unable To Complete (UTC) code
What should you do if the customer has an unpaid balance under $300?
Inform the customer it will transfer to the new connect address.
What credit information does PECO receive from Equifax?
Identity confirmation
What could happen if a customer is incorrectly identified as PTFD?
It could result in an OIE.
What must applicants bring when verifying identity in person?
Two forms of ID, one of which must be a photo ID.
What should you do if you encounter an account that meets the criteria for an Obligation but there is no Obligation for an Underwriter Certificate?
Add an Obligation in CC&B
When processing a Stop Service with No Future Service Needs, what stop method should you select?
Stop a premise
When is a gas pressure test required during a One Rate – Start Service (Account Level)?
If the gas service has been off for 6 months or more.
What is it called when a customer wants to stop billing for their gas service but continue billing for their electric service?
One Rate – Stop Service
During a Direct Transfer, which kinds of charges will be transferred to the new account?
Unpaid Natural Gas Conversion Charges (NGCC)
What action is required if the gas service is OFF at the time of a One Rate – Start Service (Premise Level) request?
Create a Field Activity to leave the gas service off.