Mastercards
Where do we go to gift out mastercards?
Clarity
Where do you gift Odenza certificates?
Clarity
Where do you go to look up a guest's Hilton Honors Account?
Hilton Honors Viewer
Where do we go to make Bush Garden tickets?
EZ ticket
What amounts do we have for SANUS's?
What's the Zip code for mastercards?
23451
What's a PYE?
Pick Your Experience
Where do we gift out Hilton Honor Points?
Chorus
In Clarity if someone is receiving 2 tickets, can the quantity say 2?
Yes, the quantity in Clarity is okay to say 2 since the tickets are gifted through EZ ticket
How long does the guest have to use the certificate before it expires?
6 months
How many mastercards are in one stack?
25
If a guest asks how to use it, what do you tell them?
There are instructions on the back of the certificate
What site do we use to look up someone's Hilton Honors #?
Hilton Honor Viewer
Do we offer parking tickets?
Yes
Where do we gift out SANU's?
Chorus
What's the 1st step of what you do when the hotel requests 25 inactive HOA cards?
Make copies of each card
What's the difference between a Super Stay and a One Week?
Super Stays are for resorts and One Weeks are for hotels
What's the max amount of points you can add at once?
75K
Diamond Resorts International
A guest is receiving $100 SANU and does NOT want it. What can we offer in replace?
10K Hilton Honor Points
What day of the week do we do the Mastercard count?
Mondays
Tim sends an email for an add on Super Stay for pick up the following day, what should you do with the certificate after you've made the gift?
Put a sticky note with what rep took the tour, the manager, and the date they're picking it up, put it in the Left Behind Gifts Folder
Audra asks for 100k to be deposited for customer stat, what should you do in Chorus
Charge them to sales
Since Bush Gardens tickets are seasonal, where do we go to update our gift list?
Tour Gift Premium List in Teams
What brands do we offer?
Embassy, Doubletree, Hampton, Hilton Garden Inn, Hilton Resorts, & Homewood.