Chapter 1
Because this is her first job, Melanie was unclear about what managers actually do. Fortunately her training materials explained that a manager's job focuses on ________.
helping others accomplish their work goals
________ skills involve the ability to work well with other people, both individually and in a group.
Interpersonal
Very large complex data sets that are so huge that traditional software is unable to handle them are known as ________.
big data
________ involves the use of mathematics, statistics and other quantitative modeling methods.
Analytics
________ is a process that helps new employees learn the organization's way of doing things.
Socialization
Andrew is reviewing next week's orders, scheduling orders to machines, and assigning employees to run those machines. Andrew is engaged in ________.
planning
One of Calvin's employees is having problems with a production machine, so Calvin helps him troubleshoot the problem. Calvin is using his ________ skills.
technical
The final step in the decision-making process is to ________.
evaluate the outcome of the decision
A(n) ________ is a set of interrelated and interdependent parts arranged in a manner that produces a unified whole.
system
If the components of an organization's environment change frequently, the organization is operating in a ________ environment.
dynamic
Today, the basic management functions include planning, organizing, ________, and controlling.
leading
First-line managers are typically those who are involved with ________.
producing the organization's products or providing its service
Adam's Smith's book The Wealth of Nations argued that production would increase substantially if business would use ________ to produce output.
division of labor
Max Weber identified what he determined to be the ideal organizational system characterized by division of labor, a clearly defined hierarchy, detailed rules and regulations, and impersonal relationships. He dubbed this system a(n) ________.
bureaucracy
The term ________ is used to collectively refer to any constituencies in an organization's environment that are affected by its decisions and actions.
stakeholders
Whereas ________ is concerned with the means of getting things done, ________ is concerned with the ends, or attainment of organizational goals.
efficiency; effectiveness
Ralph's search for new technologies that can be used in the production processes of his plant is an example of which type of management skill?
Conceptual
The ________ includes early management studies that emphasized rational decision-making and focused on making organizations more efficient.
classical approach
________ is a management philosophy devoted to continual improvement and responding to customer needs and expectations.
Total quality management
When a manager holds someone accountable for their division's performance, it suggests they believe in the ________ view of management.
omnipotent
________ developed a categorization scheme for defining what managers do, consisting of ten different but highly interrelated roles.
Henry Mintzberg
The process of monitoring, comparing, and correcting is called ________.
controlling
Frederick W. Taylor is credited with being the founder of ________.
scientific management
Who is credited with having designated management as a universal set of functions–specifically planning, organizing, commanding, coordinating, and controlling?
Henri Fayol
According to the symbolic view, managers have a(n) ________ effect on substantive organizational outcomes.
limited