Completes
The prospect doesn't speak English.
What is "No English?"
You reached a busy signal.
What is "Busy?"
This abbreviation means "Credit Card."
What is "CC?"
These are notes to be sent to the client.
What are "Extended Comments?"
Meredith Grey committed to a $1,000 donation to Grey Sloan Memorial Hospital.
What is Completes: Specified Pledge?
The prospect has passed away.
What is "Deceased?"
The phone rings four times and no one answers.
What is "No Answer?"
This abbreviation means “Callback."
What is "CB?"
These are notes left between RNL Callers.
What is "Result Comments?"
You attempted to call Mr. Spongebob Squarepants, but the line says it is out of service. You proceeded to call the other two numbers on file, and each say the numbers are out of service.
What is "Completes: Disconnect?"
The answering party does not know the prospect.
What is "Reassigned Number?"
The prospect cannot be contacted during the evening.
What is "Daytime Callback?"
This abbreviation means “Last Ask" (typically followed by a $ amount).
What is "LA?"
Write an extended comment: The prospect, Taehyung Kim answers but has trouble understanding you through the phone and prefers written correspondence.
What is "Taehyung Kim requested to only receive communication through the mail because he is hard of hearing.”
You contacted Patrick Star, performed all of your asks, and he refused each time, stating he is not interested.
What is "Completes: No Pledge?"
The prospect has already given during the current campaign.
What is "Already Pledged?"
You reach a voicemail or answering machine.
What is "Answering Machine?"
*Do not leave a message.*
This abbreviation means "No Asks" (they didn’t get an ask out before the call ended).
What is "NA?"
Write an extended comment: You call Mr. Anthony Bridgerton's number, but Mrs. Kate Bridgerton answers stating that Mr, Bridgerton passed away last month.
What is "Mrs. Kate Bridgerton stated that the prospect Mr. Anthony Bridgerton had passed away a month ago."
You contact Mr. Doodlebob. He answers but only speaks Doodle.
What is, "Completes: No English?"
The number is permanently out of service.
What is "Disconnect?"
The prospect tells you a specific date/ time to call again.
What is "Callback?"
This abbreviation :All Verified" (all of the four demographics were verified with the prospect).
What is "AV?"
Write an extended comment: You get in contact with Peter Parker who tells you that he wants to stop all communication with Empire State University due to its affiliation with Oscorp Labs.
What is "Mr. Peter Parker stated he is upset with the institution because of their affiliation with Oscorp Labs, and therefore no longer wishes to receive communication from the institution.”
You contact Tina Belcher, where she answers but after introducing yourself, Tina immediately says, "This is not a good time right now," and hangs up.
What is "Incompletes: Not Available"
The prospect specifically wants to be taken off mailing/ calling list.
What is "Remove From List?"
The prospect is not available at this time.
What is "Not Available?"
This abbreviation means "Nothing Verified?"
What is "NV?"
Write an extended comment: You get in contact with Ms. Katniss Everdeen who states that she already donated $125 to the Mockingjay Fund last week.
What is “Ms. Katniss Everdeen stated he has given a gift of $125 last week.”
You tried reaching Nezuko Kamado but was met with a busy tone.
What is "Incompletes: Busy?"
The answering party won’t give the prospect’s updated information.
What is "Whereabouts Unknown?"
You reach a recorded message stating the attempted party will not take your call.
What is "Privacy Manager?"
This abbreviation means "Pledge Card?"
What is "PC?"
These comments will include important information from the prospect that our client will want to know about. They each will have correct grammar and spelling with the appropriate information.
What are "Extended Comments?"
You reached Jimmy Neutron's voicemail.
What is "Answering Machine?"
The prospect doesn’t want to receive phone calls
What is "Do Not Call?"
Should you leave a voicemail on answering machines?
No, we never leave voicemails.
*Unless instructed to.*
This abbreviation means "Already Pledged?"
What is "AP?"
What happens if you are unsure if you need an extended comment?
Ping/contact your supervisor or manager before you save the comment and end the call!
You contacted Scott Mccall who stated that he would like to donate $100 to the Beacon Hills Veterinary Studies Department, a designation not listed in Engage.
Code and write an extended comment.
What is "Completes: Pledge?"
What is "Scott Mccall would like to donate $100 to the Beacon Hills Veterinary Studies Department."
The prospect refuses to make a donation this year and/or hangs up after the introduction.
What is "No Pledge?"
Someone pick up, but the other ens of the line is silent for more than 15 seconds.
What is "No Answer?"
Identify both correctly to gain full points:
- This abbreviation means “Specified Pledge?"
- This abbreviation means “No Pledge?"
- What is "SP?"
- What is "NP?"
Write a result comment for this callback: You contacted Tanjiro Kamado who wanted to donate $25 to the Harisha School on credit card but is driving home. After verifying all of his demographic information, he requested a callback for next Wednesday at 3pm.
"The P would like to donate $25 on CC to the Hashira School. AV."
You contacted a very angry Mr. Oscar the Grouch who stated that he abhors phone solicitation and not to be called again."
Code and write an extended comment.
What is "Completes: Do Not Call?"
What is "Mr. Oscar the Grouch requests to no longer receive phone solicitations?"
Identify the correct codes for BOTH of the following scenarios:
- Scenario 1: Mr. Applegate agrees to commit to a $100 donation to XYZ Program
- Scenario 2: Ms. Smith wants to donate to ABC Program but is unable to specify an amount at this time.
Scenario 1: What is "Specified Pledge?"
Scenario 2: What is "Unspecified Pledge?"
Mimic the sound of a call that's "busy."
It should sound like this:
Identify both sets to gain full points:
- These set of abbreviations mean, "1st Ask, 2nd Ask, 3rd Ask"
- These set of abbreviations mean, " Prospect, Spouse, Other"
- What is "1A, 2A, 3A"?
- What is "P, S, O?"
Write an extended comment; Agatha Danbury agreed to donate $500, but wants to designate her donation to "The Ladies of the Ton" Scholarship, a designation not listed in Engage.
'Ms. Agatha Danbury would like to designate her $500 donation to the "Ladies of the Ton" Scholarship Fund.'
You contacted Dr. Richard Webber who expressed interest in giving but after the first ask stated he was in a rush to catch a flight. You were able to confirm a date and time for a callback, but he hung up before you could verify his demographics.
Code and write a comment.
What is "Incompletes: Callback?"
What is: "Callback Comment: P expressed in giving but could not confirm level before hanging up. 1A, NV."