PATIENT RECEPTION
This is the first thing a medical assistant should do when a patient approaches the front desk.
What is greet the patient professionally?
This type of scheduling allows patients to arrive anytime within a block of time.
What is wave scheduling?
This should be done before placing a caller on hold.
What is asking permission?
This type of communication uses body language and facial expressions.
What is nonverbal communication?
This set of precautions prevents the spread of infection.
What are Standard Precautions?
This form confirms the patient agrees to treatment and acknowledges office policies.
What is a consent form?
This scheduling method assigns one patient per time slot.
What is stream scheduling?
This helps ensure the medical assistant accurately understands the caller’s message.
What is repeating the information back?
This skill involves fully concentrating on what the patient is saying.
What is active listening?
This document records the patient’s vital signs, history, and treatment.
What is the medical record?
This protects patient privacy and prevents unauthorized access to health information.
What is HIPAA?
This term refers to scheduling more than one patient at the same time slot.
What is double booking?
This law protects patient information during phone conversations.
What is HIPAA?
This technique involves repeating the patient’s words to confirm understanding.
What is clarification or restating?
This is the measurement of heartbeats per minute.
What is pulse?
This process confirms a patient’s personal and insurance information is correct.
What is patient registration or patient verification?
This type of appointment is scheduled for patients needing immediate medical attention.
What is an emergency appointment?
This information must always be obtained when taking a phone message.
This information must always be obtained when taking a phone message.
Answer: What is the caller’s name, phone number, and reason for call?
This communication barrier occurs when medical assistants use complex medical terminology patients don’t understand.
What is language barrier or use of medical jargon?
This protects medical assistants from exposure to bloodborne pathogens.
What is personal protective equipment (PPE)?
This type of patient arrives without a scheduled appointment and must be worked into the schedule if possible.
What is a walk-in patient?
This scheduling method groups similar procedures together, such as physical exams or blood draws.
What is cluster scheduling?
This tone of voice helps demonstrate professionalism and empathy during calls.
What is a calm and courteous tone?
This communication technique shows understanding and compassion for a patient’s feelings.
What is empathy?
This federal agency regulates workplace safety in healthcare settings.
What is OSHA?