Knowledge Central
This KM explains the rewardable Activities for the UHC Rewards program
What is KM1481052
Who is eligible to participate in UHC Rewards?
What is employee and SP?
What steps would you take for a member who attested to the flu shot, but was not rewarded?
Tag @flushot in the UHC Rewards Only Chat
Where are ASO custom documents housed?
OnBoard Manager
How many teeth does a human have?
32
This KM provides troubleshooting steps when a member completed their annual checkup but did not receive their reward
KM1635350
JEFFERY CAIRO
02/09/1994
Group Number: 0907997
Is this member eligible? If so, what type of plan?
Yes, ASO Custom
For member's who have an iPhone, What steps would a member take to track their sleep?
SHANE HONKANEN
05/23/1992
Group Number: 0936111
Member is not able to see Redeem Rewards in her app nor web. What should you advise?
Member is Client-Fulfilled. All redemptions are handled by the employer
What is the longest rover in the world?
Nile River
This KM outlines the steps to take when a member is terming with their UHC Rewards plan and they have an outstanding one-time action with a waiting period longer than their remaining eligibility period
KM1678204
If a member's source system says CS, where would you check the member's eligibility?
In CDB
What steps would you take if you see a member is on premium, but currently earning core amounts?
If the source system shows Premium but the member is currently earning Core amounts, route the case to the Service Escalations Team.
Where are custom documents housed for ASO National Accounts?
Knowledge Central
What is the smallest country int he world?
The Vatican
This KM serves as a cheat sheet for routing cases to the various Service Escalations queues in ACET
KM1977305
Where can you check a member's eligibility in Onboard manager?
Under Health Products
What steps do you take for a member who does not have the breast cancer screening as an available activity, but has increased screening requirements from a physician?
Route case to SET with necessary template
CINNAMON GUTHRIE
07/06/1996
Group Number: 0706781
Would this member's spouse on the plan be able to participate in UHC Rewards?
No, Subscriber Only Plan
What type of fish is Nemo?
Clownfish
This KM serves as the master document for troubleshooting with UHC Rewards
KM1611703
ALANA MONDRAGON
01/14/1986
Group Number: 1719965
Is this member eligible? If so, what plan are they on?
Member not eligible
What steps do you take for a member who redeemed to their HSA, but has not received their deposit after 14 days?
Direct the member to remove their linked HSA account by going to UHC Rewards > Redeem Rewards > Transfer to your HSA > Select 'Remove' on the currently linked account.
Advise the member to contact their HSA bank to ensure they are entering correct routing and account numbers. Direct the member to relink after confirming their information. Route the case to the Service Escalations Team.
JESSICA BRADLEY
03/27/1999
Group Number: 1752703
How much does this member earn credit for their Biometric screening?
Through an eligible claim
What is the only fruit that has seeds on the outside?
Strawberries