CHW's in North Carolina
SDoH
CHW Scenarios & Problem-Solving
CHW Core Competencies
Care
100

This statewide association brings CHWs together for advocacy, networking, and leadership development.

What is the North Carolina Community Health Worker Association (NCCHWA)?

100

This term describes conditions where people live, learn, work, and play that influence health outcomes.

What are Social Drivers of Health?

100

A client says they missed their appointment because they couldn’t find a ride. This SDOH need should be addressed.

What is transportation assistance?

100

This essential CHW skill involves listening without judgment and validating a client’s experience.

What is active listening?

100

This type of care focuses on preventing illness before it starts, like vaccines and yearly checkups.

What is preventive care?

200

This NC agency created the Medicaid Healthy Opportunities Pilots (HOP) program, which contracts CHWs to address non-medical drivers of health.

What is the North Carolina Department of Health and Human Services (NCDHHS)?

200

This statewide non-profit organization provides medication assistance with the ability to deliver medications to your home

NC MedAssist 

200

You learn a client regularly runs out of groceries before the end of the month. A CHW should screen for this SDOH.

 What is food insecurity?

200

CHWs build trust by respecting client backgrounds, languages, and traditions, demonstrating this core competency.

What is cultural humility?

200

Care that supports people with serious illness by focusing on comfort and quality of life is called this.

What is palliative care?

300

How many Medicaid regions does North Carolina have?

6

300

What statewide organization provides hygiene products to families in need across North Carolina?

Diaper Bank of North Carolina

300

A client shares that their electricity was shut off, preventing them from storing refrigerated medications. A CHW should connect them to this type of service.

What is utility assistance or energy support programs?

300

Teaching clients how to manage a condition like diabetes is an example of this CHW role.

What is health education?

300

This type of care is provided when someone needs medical attention right away but not in an emergency room.

What is urgent care?

400

This credential ensures CHWs in NC meet minimum standards for training, core competencies, and practice.

What is the NC CHW Certification?

400

This a statewide, nonprofit law firm providing free civil legal services to low-income individuals, seniors, and veterans

Legal Aid of North Carolina

400

During a home visit, a CHW notices the client cannot read medication labels. This SDOH need should be assessed.

What is low health literacy?

400

This foundational skill helps CHWs understand how a client’s past experiences may affect their current behavior or reactions.

What is trauma‑informed care?

400

This type of care focuses on heart health and treats conditions like high blood pressure and heart disease.

What is cardiology? 

500

The 2026 NCCHWA Summitt will be held in what city?

Cherokee

500

This free, confidential, 24/7 service in the U.S. and Canada connects people to local community resource specialists who help find assistance for food, housing, utility bills, healthcare, and disaster recovery

211

500

A client discloses they are experiencing severe stress due to caregiving responsibilities for an elderly parent. A CHW should link them to this type of support.

What is caregiver support or respite services?

500

Maintaining client information securely and not sharing details unless required is part of this competency.

What is confidentiality?

500

A person with diabetes might see this type of specialist who focuses on hormones like insulin.

What is endocrinology? 

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