HIPAA
Where to Find It
Customer Service
Procedures & Workflows
Audits & Stuff
100

What is the 1st word in the acronym HIPAA?

What is Health

100

What is the name of the intranet site for the system. Portal to all the information needed to perform a job?

What is the Scout Page

100

The ________ rule is to treat others as they want to be treated.

What is Platinum 

100

What do we call patients who do not want to give any information out?

What is Non-Disclosure

100

What is the name of the audit which ensures that all charts have the correct patient within the file?

What is the Chart Maintenance Audit

200

What is the last word in the acronym HIPAA?

What is Act

200

What is the name of the site you would use to page EKG, Portable X-ray, can find staff members, and see which Attending is on call?

What is the Spoke Directory

200

The maximum number of rings before the phone is picked up.

What is 3

200

What is the time frame in which the Final IMM notice must be given to the patient to meet Medicare Guidelines?

What is 4 to 48 hours

200

What Froedtert extension are these 5-2828, 6-2828 & 7-2828?

What is Emergency

300

What is the 4th word in the acronym HIPAA?

What is Accountability

300

What is the name of the website for all corporate policies?

What is Policy Tech

300

What is the name of the guideline we use while engaging in every interaction with customers?

What is AIDET

300

What is the name of the site you will find any Learning modules that have been assigned to you?

What is Learning Center

300

What does ICOE stand for?

What is In Case of Emergency

400

What is the 2nd word in the acronym HIPAA?

What is Insurance

400

What is the name of Froedtert's daily news feed for important information?

What is @Workvivo

400

We answer the call light with greeting, your name, patient's name, if possible, inquiry and ________.

What is Role

400

What day of the week do we change the name of the Attending for Medicine Teams?

What are Thursday mornings

400

What is the name of the site we look at in Epic to find IMMs that need to be given?

What is Workqueue

500

What is the 3rd word in the acronym HIPAA?

What is Portability

500

If you cannot find the answer to your question online. What would you do?

What is call, Webex, or ask a peer for help

500

A type of transfer in which, before transferring a call, we explain the issue to the receiving individual.

What is soft transfer

500

How many hours after inpatient status orders do we have in order to get the IMM signed to be in compliance with Medicare guidelines?

What is 48

500

When a Medicare patient is being discharged, what do we look at to make sure we will be reimbursed for the patient's stay?

What is Orders to Sign/Co-Sign

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