Communication
This professional practice involves responding to teacher or administrator emails within 24 hours during the school week.
What is timely communication?
Professional or not? Venting about school staff in front of students.
What is unprofessional conduct?
Program Managers meet with this person at least once a month to discuss program updates, shared spaces, school events, and so much more.
A toilet is clogged in the boy's bathroom. Which one of our partners do we reach out to first?
Who is the custodian?
Professional communication or not? You copy (cc) multiple staff members on an email to "prove your point" in a disagreement.
What is not professional communication?
When a teacher raises a concern about student behavior, listening fully before responding demonstrates this professional skill?
What is active listening?
Program managers utilize this best practice for their staff, school partnerships, etc. to enhance partnerships and ensure alignment on key details.
What are regular check-ins?
There are members on your waitlist who do not show up on your aeries account. Which one of our partners do you reach out to first?
Who is the office manager or office staff?
Scenario: A student shares negative comments about their teacher. You avoid agreeing and instead encourage respectful dialogue.
What is modeling professional communication?
Scenario: A parent complains to you about a classroom teacher. Instead of agreeing or criticizing, you encourage them to speak directly with the teacher or administrator.
What is maintaining professional boundaries?
This best practice is a give and take process. Questions such as, "What is going well?" or "What can be done better?" can be asked.
What is feedback?
A teacher mentions that Boys and Girls Club is not allowed to use their classroom as a shared space. Which partner do we reach out to first?
Who is the principal?
Scenario: If a misunderstanding occurs with a school staff member, requesting a private conversation to resolve it shows this professional approach.
What is conflict resolution?
Scenario: During a tough day, you disagree with a school staff decision but choose to discuss it privately with leadership rather than in front of students.
What is professional discretion?
Program Managers should already come to the discussion with _________ or _______ so that asking for support feels more collaborative and less dependent.
What are solutions and ideas?
One of the Enrichment soccer coaches has constantly arrived 20 mins. late to each session. Which one of our partners do we reach out to first?
Who is the specific enrichment supervisor or point of contact?