places
You can borrow books here.....
Library
Who is a cashier?
This person takes your money at the checkout.
What is cash?
Paper money
When you formally express dissatisfaction with product or service its....
....filling a complaint
What is fitting room?
You can try on clothes here
This person cuts your hair...
....hairdresser
What is a PIN?
You enter this secret number when paying by card.
What is a refund?
You get this if a product is damaged and you want your money back.
you buy medicine here.....
pharmacy
Who is shop assistant?
This person helps you when you want to buy something in a shop.
What is a credit card?
This card allows you to buy goods now and pay later.
What is a compensation?
Compensation given for loss or damage.
you send letters and parcels here.....
post office
Person who owns and manages a shop is called.....
...retailer
What is paying in instalments?
Paying in small monthly parts.
Goods that are not fit for their intended purpose are described as...
...defective/faulty
What is warehouse?
A place where goods are stored before being distributed to shops.
Who is a customer service representative?
Its person who deals with customer complaints and returns
What is a surcharge?
An additional cost added to the price of goods for a specific service.
What is a rip-off?
A product turns out to be extremely overpriced and not worth the money.