Patient Communication
Health Literacy
Health Promotion Model
Test Question
100

 One key goal of patient communication training is to encourage patients to do this during medical visits to better understand their care.

What is asking questions?

100

This level of health literacy involves basic reading and writing skills needed to understand medical instructions.

What is functional health literacy?

100

This factor influences health outcomes and includes conditions like income, education, and housing.

What are social determinants of health?

100

This barrier can occur when patients do not understand medical terminology used by providers.

What is medical jargon?

200

One concern providers might have about increased patient participation is that it could affect this aspect of healthcare visits.

What is the length of the appointment (time of visits)

200

This highest level of health literacy allows individuals to critically analyze health information and advocate for change.

What is critical health literacy?

200

Changes in behaviors, healthcare services, and environments occur at this stage of the model.

What are intermediate health outcomes?

300

This communication skill allows patients to share symptoms, health history, and other relevant information with providers.

What is presenting information?

300

Limited ability to understand health information is often associated with this challenge in healthcare.

What is poor health literacy?

300

Improvements in quality of life, reduced disease, and better population health occur at this stage.

What are health and social outcomes?

400

This outcome often improves when healthcare providers listen carefully to patient concerns.

What is patient satisfaction?

400

This level of health literacy involves actively communicating with healthcare providers and applying health information.

What is interactive health literacy?

400

Health literacy, social action, and public policy changes are examples of this level in the model.

What are health promotion outcomes?

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