Networking 911
You run ipconfig and see an IP address starting with 169.254.
What is APIPA?
The most common safety tool used to prevent ESD when working inside a case.
What is an antistatic wrist strap?
This allows one physical computer to run multiple operating systems at the same time
What is Virtualization?
If the laptop screen is so dim you can barely see the icons, this part has likely failed.
What is the Inverter (or LCD Backlight)?
Faint images of previous prints appearing on a new page.
What are ghost images?
You can reach a website by its IP address but not by its name.
What is a DNS failure?
Two specific internal components that are at high risk for ESD damage during installation.
What are RAM and the CPU? (Accept M.2 SSD as well)
The two hardware components you must maximize when building a Virtualization workstation.
What are RAM and the CPU?
The first thing a technician should try if a projector shows No Signal when plugged into a laptop.
What are the Fn (Function) keys / Multi-display toggle?
The specific step of the laser printing process that is failing if ghost images appear.
What is the Cleaning step?
This device is used to connect your internal office network to the internet.
What is a Router?
This type of drive is a circuit board and is much more sensitive to ESD than a traditional mechanical drive.
What is an M.2 SSD?
The cloud model used for web-based tools like Gmail or Google Docs where no software is installed locally.
What is SaaS (Software as a Service)?
The type of display that requires an inverter to convert DC power to AC for the backlight.
What is an LCD screen?
These two components are almost always included in a laser printer maintenance kit.
What are the Fuser and Pickup Rollers?
This address is assigned when a computer cannot contact a DHCP server.
What is 169.254.x.x?
The exact moment a technician is at the highest risk for causing ESD damage
What is when replacing or touching internal circuit boards?
The cloud model that provides a "playground" or framework for developers to build and test apps.
What is PaaS (Platform as a Service)?
Modern laptops often use this type of backlight, which does not require an inverter.
What is LED?
If the printer is making noise but won't grab paper from the tray, you should replace these.
What are the Pickup Rollers?
The primary difference between a switch and a router.
What is a switch connects devices on one network, while a router connects different networks?
The proper way to store a motherboard or video card when it isn't inside the computer case.
What is inside an antistatic bag?
This hardware feature is required on a CPU to support running multiple virtual machines efficiently.
What is multiple cores (or multi-core)?
This key is used in combination with another key to perform secondary functions like adjusting brightness or toggling displays.
What is the Fn (Function) key?
This part of the printer uses heat and pressure to melt toner onto the paper.
What is the Fuser?