Organizational Structures & & Cross Cultural Management
Which structure has many layers of management?
A. Flat
B. Matrix
C. Hierarchical
D. Network
C. Hierarchica
What is the main focus of autocratic leadership?
A. Collaboration
B. Employee empowerment
C. Centralized decision‑making
D. Innovation
C. Centralized decision‑making
What is a limit of the sandwich method?
Confusing No action pan clearly defined
What is intrinsic motivation?
A. Motivation from rewards
B. Motivation from fear
C. Motivation from internal satisfaction
D. Motivation from deadlines
C. Motivation from internal satisfaction
What does GROW stand for?
A. Goals, Roles, Options, Work - B. Goal, Reality, Options, Will
C. Guide, Reflect, Observe, Work - D. Growth, Results, Ownership, Wisdom
B. Goal, Reality, Options, Will
What is one challenge of working in multicultural teams?
Misunderstandings due to different communication styles
Which leadership style encourages participation?
Democratic
What is passive behavior in conflict?
Prioritizing others’ needs over one’s own
What is employee empowerment?
Giving autonomy, authority, and resources to employees
What is the purpose of the “Reality” step?
Understand the current situation objectively
What is a high‑context communication culture?
Communication relies on implicit messages, tone, and shared understanding
Which style works best with highly skilled, autonomous teams?
Laissez‑faire
What does it mean to distinguish between facts and judgments when giving feedback, and give two examples
Distinguishing facts from judgments means describing observable, objective behaviors instead of opinions, interpretations, or assumptions about the person
“You arrived at 9:20 for a 9:00 meeting.”
vs “You are disrespectful
What is the role of recognition?
Reinforces confidence, increases engagement
What is the main difference between coaching and mentoring?
Coaching = asking questions; Mentoring = giving advice
In Erin Meyer’s Cultural Map, what does it mean that the scales are relative?
The scales are relative because a culture’s position only makes sense in comparison to another culture, not on its own
What is the main idea behind situational leadership?
Adapt style to employee competence and motivation
What are the 3 Vs of communication?
Verbal
Vocal
Visual
What is the difference between extrinsic and intrinsic motivation?
Extrinsic = external rewards; Intrinsic = internal satisfaction
What is the difference between training and development?
Training = current job skills; Development = future growth
What is the difference between egalitarian and hierarchical leadership cultures?
Egalitarian = small power distance
Hierarchical = clear authority and status differences
Name one limitation of servant leadership
Can slow decisions / risk being too accommodating
What does SBI stand for?
Situation
Behavior
Impact
Scenario: Laura refuses to delegate and her team is disengaged. Name 3 possible reasons.
She believes she can do it better or faster than her team
She feels afraid of mistakes
She is agraid of losing authority
What is the 70‑20‑10 model in a training program?
70% experience, 20% learning from others, 10% formal training