Letters
Name 5 of the 10 automatic states.
What is Ohio, Maryland, Massachusetts, Pennsylvania, New York, Rhode Island, Illinois, California, Washington DC, or Nevada?
This is how long after arrival a unit should be checked in at the auction.
What is 24–48 hours?
C2 Agents can approve keys up to what amount?
What is $375?
In what state are you required to wipe the data off the vehicle?
What is Illinois
What are the name of Kierra's kids?
Who are King and Zylin?
What 2 states require a different DBL?
RMKT orders titles on this day if the account is not on hold.
What is day 5?
If no key fee is requested in RDN, this is the action you must take with the forwarder.
What is email the forwarder requesting they submit a key fee/HH request ASAP?
Name the three states we cannot submit a HH
What is Illinois, California, and Florida
What school did Hannah graduate from in May?
What is the University of Kentucky?
What are the types of BK that we letter differently than other BK accounts?
What are BK Petitions and BK Discharges.
This critical reminder means you should add new notes rather than duplicating old ones.
What is “Do not repeat notes”?
If an agent in a state that normally takes a HH claims they do not accept them, do we need to comply?
Yes (what is yes?)
What state's require us (GLS) to waive the Deficiency Balance if the car does not sell on the date and at the location provided in the NOS?
What is Ohio and Maryland?
What is Ken's birth month?
What is April?
What is the letter that must go out on all cars before they have been picked up?
What is a Right to Cure (RTC).
When a transport ETA is set for a specific date, this is when the follow‑up occurs.
What is 2 business days after the ETA date?
Key delays exceeding this threshold without any ETA require immediate escalation by email.
What is more than 8 business days without an ETA?
What two states require DBL's to be sent within 30 days?
What is Connecticut and Pennsylvania?
Who is the Data Analyst for Remarketing?
Who is Cade Stanley?
When the letters team gets audited by QA, what are they checking for?
What is the letter adding up correctly.
If an account is active but at the impound lot pending a GAP Claim, what hold should be placed?
What is INS hold?
What are the two documents you can check in RDN to know if an agent has the keys?
What is the Impound Receipt and Condition Report?
What state requires us (GLS) to deliver the vehicle back to the agent lot if the NOS has not expired?
What is California?
GLS was just acquired by which company?
What is Sixth Street?