Flex
These are the 3 ways a member can submit for reimbursement
What is mail, email and online portal
Being absent and not calling out will list you as this and give you how many points
What is NCNS (No Call No Show) and 4 points
What is 6 seconds
To receive grocery benefits some members have to qualify for this
What is SSBCI (Supplemental Benefit of for the Chronically ill)
Molina members used to be able to pay this in 2025, but no longer can in 2026
What is Home/Cell Phone/ Internet/Cable
If member calls to check card status for replacement where do you track the card ?
What is CRM under flex non monetary tab
This verification process must be done on every call
What is PHI
This action is required before assisting the member with the reason of the call
What is Restate
This process is required for a refund or reshipment of an otc order
What is Email clear, visual confirmation of the damaged item(s) to transitdamage@nationsbenefits.com within 5 days of submitting your claim
What options do FL Blue members have use Rewards?
What is OTC – retail only
GROC – retail only
DV – retail only
What code comes up in the transaction history when the card declines and no purse exists
These two rules can not be broken and are fully in your control
What is Dress Code and Phone Usage
These two things must be stated after placing an order
What is order number and shipping via Fedex or UPS within the next 2 days
This phrase is stated when placing an order
What is
This product list is subject to change. Items, quantities, sizes, and values may change depending on availability. If a product is unavailable or not in stock, it may be substituted for a similar product at no additional charge. Some items may vary depending on manufacturer.
What are the plans that are affected by the new IVR?
What is Jefferson Health Plans, CDPHP Advantage, Central Health Plans, Ultimate Health Plans
How long will a Elevance member have to wait for a new card?
What is 21 days from issue date
If you take uber / lyft to work what area should you be dropped off in ?
What is The north side of building?
This 2 part question is required on every call and frequently missed
What is Restate and Offer Additional Assistance
What benefits are included in Elevance plan H4909-014-00?
What is No standard benefits included member can make EE pick for either Assistive devices or DVH
Name 1 of the 3 plans that we cannot change address for orders or cards?
What is Wellmark, Next Blue of North Dakota, and Vermont Blue Advantage
How can Sentara Medicare 2026 member use Rewards from flex card ?
What is "Can be used for almost any purchase there are no restrictions except cannot be used for cash back or to purchase alcohol, tobacco, lottery, or firearms."
What is a onweway to violate PHI when you are not on a call?
What is writing PHI down
What is HIPAA Compliance (PHI), Documenting with Note, and Monitoring disclosure (when appropriate)
What is NextBlue of North Dakota 3rd party process
What is Do not reject third party communication/ordering by third-party representative.
What hp requires you to brand the call in the closing ?
Commonwealth Care Alliance