At the Airport
What document do you need to board a plane?
Passport / Boarding pass
Where do you go first in a hotel?
Reception
What does “agenda” mean?
A list of topics to discuss in a meeting
How do you start a formal email?
Dear + name
Is it polite to be late in meetings?
No, it is usually considered rude
What does “check-in” mean?
Registering your arrival and getting your boarding pass
What does “check-out” mean?
to pay the bill and depart, from a hotel
What is a “deadline”?
The final date to complete something
What does “CC” mean?
Carbon Copy
What should you do when exchanging business cards?
Give and receive respectfully
What is “carry-on luggage”?
Small bags you take with you on the plane
What is included in “room service”?
Food and drinks delivered to your room
What does “to reschedule” mean?
To change the time or date of a meeting
What is a “subject line”?
The title of the email
Is eye contact always appropriate?
Not always, it depends on the culture
What do you do at security control?
Show your belongings and go through screening
What does “fully booked” mean?
No rooms available
What is a “conference call”?
A phone/online meeting with several people
What does “ASAP” mean?
As Soon As Possible
What is small talk?
Light, informal conversation
What is a “layover”?
A stop between flights before reaching the final destinatio
Difference between “single room” and “double room”
Single: one person / Double: two people
What does “follow up” mean?
To check or continue communication after a meeting
How do you politely ask for information?
I would like to know…
Why is cultural awareness important?
To avoid misunderstandings and show respect