Can Liner
What are 3 main types of can liners offered?
Low Density
High Density
Repro Liners
What does TACT stand for?
Time, Agitation, Chemical Concentration, Temperature
In the past year how many new Boardwalk Skus have been added within the JanSan category?
Nearly 100 with additional items to roll out throughout 2026 and into 2027.
What is the name of the quick reply used for leave behind emails to the customer?
Leave Behind
Do we notify customers on Facility Disruptions for SPC (UPS/FedEx)?
No
What units are used to measure the thickness of can liners?
Mil & Microns
Does Betco require manufacturer authorization for a customer to sell their product?
Yes
What is one thing you learned in the Category Academy Webinar?
Any answer acceptable as long as it shows what was learned.
Carrier notifies us that an order was refused and is asking for disposition. After providing the RA to the carrier, what is your next step?
Contact the customer
If a carrier sends a message to Carrier Requests stating there is a delay with an order what 3 steps need completed?
1. Respond to the carrier that we received the info.
2. Send an email to the customer using the quick reply
3. Log in CRM
What type of can liner is three times more durable?
High density liners
Who is our top chemical vendor?
Clorox
What is the primary product Rust-Oleum is known for?
An email is sent to the facility for return/credit research, what is the outcome you are selecting on the email in CXone?
Pended
What are the 3 steps in working a leave behind notification?
1. Identify the customer and order information
2. Send an email to thec ustmer using the Leave Behind Quick Reply and CC the account manager.
3. Log in LACRM
What is the most important feature in eliminating waste when selecting a can liner?
selecting the proper sized can liner
What does SDS stand for and where are these located?
Safety Data Sheet and are in Empower
The PINK Stuff is shown on social media, which product is primarily shown?
The Miracle Cleaning Paste
Customer claims that a cork board was received with the tray missing, but it’s on a 1A price plan. Do you issue a credit?
No this is a closeout item and is sold as is.
If Care doesn't receive a response in the expected time frame, who should you contact?
IM the GOM and add their Manager to the IM to follow up
What are the three types of seals used at the bottom of most can liners?
star seal (or X seal), flat seal, and gusseted seal
Name 2 types of end users our customers target the most to buy chemicals?
Public Education (schools), Hospitality, and long term care
World Centric is better for the environment. Can you tell me why?
Accept 1 of the below answers.
Using plant vs. petroleum and wood based materials.
Protects forests
Non-toxic/non-polluting
Will turn into soil in 2 to 4 months in commercial composting facilities
Customer sends in a request for return on a stock order, but in that email is also a request for quote on an item not stocked. What do you do?
If there was more than one request on that email. You should handle the request for the customer return and reply. Let them know that the second portion is being transferred to our Special Orders team to process.
What are the 3 updated processes for In House Cancels?
1. If the order value is less than $1500- let the customer know we are unable to cancel and offer a return.
2. Only send in house cancel request if Care Manager approves
3. Pend the Cancel request to confirm the following day and provide and update to the customer.