British Gas
What question requires a no at the start of your pitch in order for you to move on?
Do you have an economy 7 meter conected to a storage heater
What question do we ask teh customer after we find out they own an electric vehicle?
Do you have the charger installed on your property
How long is the cooling off period?
14 days
Who regulates the price cap?
OFGEM
How much does Peak Save Sunday cost?
Its free
What benifit would you talk about after finding out the customer has a smart meter
Peak Save Sunday
What is a fixed tariff?
Tariff with prices that do not move up and down according to markets.
What does PSR stand for?
Priority service register
What is emergency credit on a pre paid meter?
A credit provided to the customers for emergency situations when they need to top up however have no money to do so.
What does CRS stand for in your pitch?
Call recording statement
What are the times and day customers will receive 50% off their energy for Peak Save Sunday?
11AM to 4PM every Sunday
What is a standing charge?
The amount you pay daily soley for the connection of energy to your property
2 main Characteristics of a smart meter that no other meter has?
Sends readings automatically. has an in home display.
What does SEG stand for?
Smart Export Guarantee
What is the total amount of debt we are allowed to take the customer over with?
none
Can you book an appointment for the customer to have a smart meter installed at home? if no please explain how the customer can get the meter set up.
No. the customer would have to call our customer care after 28 days
What does FMRS stand for?
Faster more reliable switching
What are the age groups that qualify for being placed on the PSR?
5 to 65 years old
Explain SEG?
Programm that allows consumers to sell extra energy created by solar panels back to the grid.
What is the system called which holds our exsisting customers details?
SalesForce
How much will the customer be saving per year if they switch over to direct debit?
136 pounds
What dates do we have available for a customers debit date?
From the 1st to the 28th
When we advise the customer that their current smart meter will loose functionality for the first 28 days, what exactly do we mean?
The customer will be required to submit the readings manually.
Explain what is a MPRN
A serial number for the connection of gas to the property.
Explain what is a MPAN
A serial number for the connection of electricity to the property