Healthcare Basics
This term refers to protecting patient information and is required by law in the U.S.
What is HIPAA?
This skill involves fully concentrating, understanding, and responding thoughtfully during conversations.
What is active listening?
Taking short pauses during the workday can help reduce this common workplace issue.
What is stress?
This role coordinates patient care and often serves as the main point of contact.
Who is a nurse?
(Acceptable: care coordinator, case manager)
This healthcare professional is primarily responsible for diagnosing illnesses and prescribing treatment.
Who is a physician (or doctor)?
This type of feedback focuses on behaviors and improvement rather than criticism.
What is constructive feedback?
This term describes maintaining a healthy balance between professional and personal life.
What is work‑life balance?
This professional manages medications and advises on proper drug use.
Who is a pharmacist?
This abbreviation refers to an electronic version of a patient’s medical chart.
What is an EHR (Electronic Health Record) or EMR (Electronic Medical Record)?
This term describes a shared commitment by team members to support each other’s success.
What is collaboration?
Programs that support mental, physical, and emotional health are often called this.
What are wellness programs?
These professionals assist with patient scheduling, records, and front‑office operations.
Who are medical administrators (or administrative staff)?
This type of care focuses on preventing illness rather than treating disease after it occurs.
What is preventive care?
This conflict‑management approach aims for solutions where everyone benefits.
What is a win‑win approach (or compromise/collaboration)?
This feeling of emotional and physical exhaustion is often linked to chronic workplace stress.
What is burnout?
This team approach combines professionals from different disciplines to improve patient outcomes.
What is interdisciplinary (or multidisciplinary) care?