Phone Dispositions
Clearing Code
Verifying Account
This and That
On Test
100

Used when leaving a voice mail.

What is AML?

100

When calling on a residential fire alarm;  You called the premise, no answer, you dispatch the fire department and there are no other contact on the account. 

What is FC clearing code. 

100

What hot keys are used to verify the verbal security passcode. 

What is Control P?
100

How long can you put a residential Fire system on test.


What is 24 hours?

200

Used when dispatching the fire department.

What is NFD?

200

BA alarm; you called the premise the person who answered said everything was ok, but did not know the VSP.  The cancel was received from the keypad. 

What is EC?


200
Can a customer give you more information or less information when verifying a VSP.

What is more information?

300

Used when someone on the call list answers the call.

What is ACL?

300

BA alarm; you called the premise and left a message, you left messages for all contact and dispatch the PD.

What is FCS?

400

Used when canceling the PD.

What is CPD?

400

When handling a Hold-up alarm; you called the premise but didn't reach anyone so you dispatched the PD.

What is HUD?

400

The code you need to log if you are not able to connect to the 2way. 

What is TWVF?

500
Used when dialed the number in error.

What is ERR?

500

You are working a BA alarm;  You left a messages at the premise and the first contact.  You dispatched the PD.  There are still two contacts left to call.  

What is PCIVR?

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