1
A specific group of people for whom a technical document is written.
Target Audience
Written work that draws a conclusion from the facts and makes no assumptions.
objective writing
Short, informal messages sent between people within an organization.
memorandums
Documents that propose or suggest something.
proposal
appropriate conduct, etiquette, or procedures for communication
protocol
Written communication
Correspondence
Documents that provide a way to meet a need in the workplace.
Recommendation reports
A skill used to comprehend science, business, or technology publications.
technical reading
Formal letters written to people outside one’s healthcare facility.
Busines letter
a method that helps healthcare workers communicate with each other
SBAR
Situation, Background, Assessment, Recommendation
Written work that avoids wordiness and uses simple language to explain ideas that may be complex.
Clear writing
A type of technical communication used by scientists and nonscientists to provide information and promote understanding.
scientific communication
Written work that uses concrete rather than figurative language and is as specific as possible to avoid confusion.
precise writing
A type of writing used in the workplace to inform or persuade a specific audience.
technical writing
the response of an audience to a message
Feedback
a communication style characterized by confidence and consideration for others
what is assertive communication?
a system for assessing patient needs to determine if patients require emergency treatment
What is telephone triage?
a preferred method for exchanging information, includes words, tone of voice, and nonverbal signals
What is communication style?
a question that requires more than one or two word response
What is an open-ended question?
The process of paying attention to & concentrating on understanding what a speaker is saying.
What is active listening?