Appropriate or Inappropriate?
Age Restrictions and Locker Rooms
Physical Contact with Consumers
Outside the Pool
100

List an inappropriate behavior that should be stopped

- Swimmer is hanging on the instructor

- A child dunking another

- Swimmers touching each other underwater/out of view


100

As a staff member under the age of 18, which locker room should I be using?

The Family Locker room

100

When touching a swimmer, I should...

Let them know my movements before I touch them.

100

True or False:


As YMCA employees, we are mandated reporters.

True

200

List an appropriate verbal interactions with consumers

- Positive Reinforcement

- Encouragement

200

Do we take children to the bathroom?

Only in an emergency, and must follow the rule of three.

200

As a swim instructor, my hands should be...

ALWAYS visible to those around me

200

If I have a pre-existing relationship with a child in my programming...

I must notify the YMCA of the pre-existing relationship and pause external contact with the children.

300

True or False:


High-fives and handshakes are an appropriate example of physical interaction with consumers.

True

300

A child comes out of the locker room alone. They appear to be 5-6 years old. What should I do?

Ask them about the location of their adult. Assist them back to their family, or stay with them until their family is located. Ask a coworker for assistance if you need to leave a visible area. File a report if the parent is not immediately found.

300

True or False:


Full-frontal hugs are an appropriate physical interaction with consumers

False

300

A parent asks you to lifeguard at their child's upcoming pool party located in their back yard. How should I respond?

No, unfortunately I cannot work the party as we have an established relationship built at the YMCA so I cannot visit your home/have an outside relationship with your child.

400

List a red flag/inappropriate behavior you are required to report

- Seeking private time or one-on-one time with youths.

-  Sending unauthorized electronic communications through text message, social media, etc.

- Buying gifts for individual youths.

- Youth disclosing that an employee or volunteer makes them feel uncomfortable.

400

When I see a child going into a defined adult space such as the 18+ locker rooms, I should...

Notify the patron about the age restriction, and point them in the correct direction.

400

Private situations such as private swim lessons can lead to one-on-one contact. If I am planning to teach a private lesson, I should plan to...

- Have supervisor approval.

- Define the date/time/topics of private swim lessons on my progress tracker as documentation.

400

After swim lessons, a parent hands you a thank you gift as a token of their appreciation. Are you allowed to accept this gift?

It depends on the dollar amount (we cannot accept gifts for over $10).

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