Wild Kingdom
This animal's motto is "I win, you lose."
What is the Shark (Compete)?
This part of the Communication Loop decodes the message.
What is the "Receiver"?
The technique of calmly repeating your "no" without making excuses.
What is the Broken Record?
The visible part of the iceberg--what you say you want.
What is a Position?
An effective "I" statement should never start with this.
What is You?
This animal hides in its shell to avoid conflict entirely.
What is the Turtle (Avoid)?
This filter is based on the history or interactions with the Sender.
What is the Past Experience Filter?
The firm, steady volume level used for assertiveness.
What is Level 2?
The hidden part of the iceberg--the reason why you want it.
What is an Interest?
This part of the formula comes after the Emotion ("I feel...")
What is The specific behavior ("When...")?
This animal values the relationship so much they give up their own goals.
What is the Teddy Bear (Accommodate)?
This part of the loop encodes the message.
What is the Sender?
Standing tall with your shoulders back and feet shoulder-width apart. Maintaining eye contact. Your body language says you are serious without speaking.
The most powerful question in negotiation.
Why is it important to you?
Instead of character or the person, I-statements focus on this.
What is the Behavior?
The wise animal that looks for a "Win-Win" solution.
What is the Owl (Collaborate)?
This part of the loop is confirmation the original message was received/understood.
What is the Feedback?
The intent of the Broken Record Technique is not to help you win an argument, it is to _________.
What is protect your boundary?
A 50/50 split where both people give up something.
What is a Compromise?
The "Because..." part of the formula focuses on this.
What is the Impact?
What is the "Fox" (Compromising) and the "Owl" (Collaborating)?
There are total of 3 filters: Past Experiences, Emotional, and________?
What is Cultural?
The Broken Record "Rule" is Don't explain. Don't complain. Just ______.
What is Repeat?
In the Orange Problem, one doctor needed the juice and the other needed ______.
What are the peels (skins)?
The I-statement formula is: _______+Behavior+Impact+________.
What is Emotion and Action?