Accertify
What pattern is recommended for reviewing data in Accertify?
Backwards “S”
Where do you see the Metrics on an account
the Graph icon
What reason code should always be selected in CCA when closing an account for returns abuse?
Returns Abuse
What payment method is common in M&Ms LAD trend
Gift card
True or False: If RA is found, you proceed with a RRA in accrtify?
False
What should you do with direct linking accounts that has returns abuse
Repeat the closure process for each account
What icon do you select in CCA to close an account?
The lock icon
True or False: High metrics alone always mean an account should be closed for Returns Abuse.
False
Which Accertify resolution should be used when closing an account following an approved fraud trend?
Deny (Returns/Refund Abuse – Reseller)
If a returned item was received back by Walmart, does it count against the customer for RA?
No
Name one direct link attribute.
Credit card number, fingerprint device ID, payment method
What Color is the Banner in CCA when it is a Store Order?
Dark Blue
What types of items are commonly reviewed for RA patterns
Electronics, baby items, meat/seafood, seasonal items
Fraud Trend LAD / Missing items
What is the primary risk of using “continue monitoring” in account notes
It provides no clear direction or accountability
What tool should be run on every order to detect fraud patterns
Link Search
What section of CCA do you see a Fraud Guard Rail
Order Notes
Name one factor that should be reviewed when determining Returns Abuse
Return patterns, claim types, linking accounts, evidence of intent
True or False: Free Shipping Abuse alone is an approved trend for closure
False
How many indirect links are needed before confirming accounts belong to the same customer?
Three or more
What keyboard shortcut opens the Link Search panel?
Ctrl + Alt + L
What Color is the banner in CCA when the order is Shipped by a carrier?
Light Walmart Blue
VIP accounts should be closed for Returns Abuse.
False
What should you not do when an account follows an approved fraud trend?
Refund, Replace, leave account open
How long should a customer typically wait before retrying an order after a cancellation is resolved
30–60 minutes